Customer Service Front Desk
Resume:
William Cepeda Jr.
Harlingen, TX 78550
******.****@*****.***
My career objective is to work in a professional facility where I can utilize my skills, education and experience.
Work Experience
1. Rental World LLC- Driver – June 7th 2024 – Present
-Daily duties consist of driving, setting up, loading and unloading rental equipment and property ordered for parties or events in local cities. As well as cleaning equipment and bounces and maintaining a tidy office space.
2. BCFS- Direct Care Worker/Supervisor – July 3 2019 –3/4/2024
-Daily duties consist of taking care foreign fostered boy’s ages 6-17 in the BCFS program and making sure all the employees are following daily schedules of what the boys need to get done for that day.
3. Magic Kingdom Learning Center – July 2018 – June 29 2019
- Prepare and cook 3 meals and 2 snacks a day for the three daycare locations in Harlingen. Other duties include cleaning answering phones and greeting parents at the front desk. 4. Team Leader -Taqueria El Zarape, - Harlingen, TX 05/2015 – 07/2018
- Provided excellent customer service, Open and Close Restaurant making sure everything is in order and ready for the day. To encouraged team work, prep food every morning, cook and clean when necessary and take lead front lines at the register. 5. Fraud Specialist – ACT Advanced Call Center Technologies, October 2015- February 2016 & November 2016 – March 2017
- Provide excellent customer service by answering phones and preventing fraudulent activity on credit cards. After verifying every customer properly, I am then able to unlock personal credit cards or create fraud claims when fraud is identified on people's Bank of America or Fidelity Credit Cards.
William Cepeda Jr.
2605 Treasure Hills Blvd #1
Harlingen, TX 78550
******.****@*****.***
Education
• Diploma- •San Benito High School
Graduated 2013
• Intro to Criminal Justice – TSTC Harlingen TX
8/2013 – 12/2013
• Certification in Bookkeeping and Payroll -Alison University *Online. Awarded May 20th 2024
Qualities
• Loyal
• Dependable
• Punctual
• Fast Learner
• Great with people
• Work well with others
• Can work under little or no supervision
Skills
• Excellent Communication Skills
• Proper Phone Etiquette
• Knowledgeable in computer software
a. Internet Explorer, Chrome, Fire Fox
b. Microsoft: Word, Excel, PowerPoint, Publisher, Outlook References- As requested, feel free to contact me.
Contact this candidate