Technical Support Solder Tech

Location:

Alpharetta, GA

Salary:

54,000

Posted:

February 02, 2025

Contact this candidate

Resume:

Edward J. Paulson

***** ******* **.

Alpharetta, Ga. 30005

**********@*****.***

770-***-****

SUMMARY:

An experienced electronic and computer technician with a solid background in troubleshooting to component level circuit boards and their associated sub-assemblies. with excellent communications, consultative, interpersonal skills via team or phone support Very strong attention to detail working as electronics technician observing ISO, ESD, and IPC standards, soldering and desoldering skills both through hole and surface mount (SMT) components including integrated circuit chips, constructing, assembling, and routing of various transmission cables. Troubleshoot of both thru-hole and SMT circuit boards using testing equipment which included: Digital multimeters, Oscilloscopes, Signal Generators, Frequency Counters, Huntron Tracker 2000, de-soldering stations, and testing on ATE machines running Visual Basic or C++ programs. Accomplished computer background with installation and configurations of all hardware and software supporting Microsoft operating systems: Dos6.22/Win 3.11, Win95/98/Me, WinNT 3.51/4.0, WinXp/2000, Vista, Win7/8/10, and Win2000/2003 servers. Over seven years of providing technical support in a help desk environment by assisting customers with hardware repair, software installation, configurations, and management.

EDUCATION:

09/87 – 06/92 University of Alabama at Huntsville, Huntsville, AL.

B.S.E. Electrical Engineering, Centered Curriculum: Microelectronics.

09/82 – 06/85 Us Navy Aviation Electronics Technical A School, Millington, TN

Graduated as an AT/AE electronics tech, assigned to USS Independence, Norfolk, VA.

TRAINING:

11/21 – 12/21 MS Teams Admin Certification Courses, Online training.

Completed Instructor lead training for MS Teams 700 / MS Teams 720, Office 365 Admin

Center, Azure, and scripting with Win PowerShell.

04//02 – 05/02 A+/N+, CCNA Certification Courses, Advance Technology Group, Atlanta, GA.

Completed studies in IBM/PC hardware installations, configurations, and repair.

09/97 – 03/98 Networking and PC Repair Courses, Gwinnett Tech. College, Atlanta, GA.

Completed Novell 3.x and 4.x Netware along with Dos/Win95 configurations.

EXPERIENCE:

03/23 – present VoIP Tier II Engineer VanRan Communications, Norcross, GA.

While working par-time testing VoIP phones and ATA modems, VanRan acquired large project and offered back a full time position. VoIP technical support provisioning, programming, and support of Yealink, Polycom, and Grandstream phones for recently installed sites via Skyvara and Ultatel platforms. Duties include actively answer all IB calls within a NOC environment. Programming of User accounts, routing tables and IVR answering services. Programing of VoIP phones using an Excel batch files via web portal, adding Mac addresses to separate vendor platforms, PDMS, GDMS, YDMP that allow monitoring, troubleshooting, and configuration changes. Creating and modify Call Answer Group, detailed subscriber reports assigned clients, monitoring site Network Traffic and registration with Meraki Switch dashboards, programming of ATAs for local faxing. Setting up smart office desktop and mobile clients, auto attendant. ordering and assigning local VoIP numbers. Attended a Webinar MS Teams Admin training, included set up Office 365 admin center, creating MS Teams, setup group and user policies with Azure and scripting with Windows PowerShell. Completed online training for MS Teams MS 700 / MS 720 voice certification.

03/22 – 03/23 Bench Technician III Scientific Games, Alpharetta, GA.

Production testing and repair of lottery vending machine circuit boards to component levels. Bench Tech III which includes de-soldering and soldering of both thru-hole and surface mount circuit boards. Using Fluke DMM, Oscilloscopes, and Huntron Tracker 2000 to troubleshot circuits. Utilizing Hacko soldering and Metcal hot air stations to remove and replaced defective semiconductor components. Log repairs in database along with an account of how many circuit boards are tested per week, repaired, or scrapped due to field damage beyond repairs

01/19 – 03/22 VoIP Tier III Engineer VanRan Communications, Norcross, GA.

VoIP technical support provisioning, programming, and support of Yealink, Polycom, and Grandstream phones for recently installed sites via Genban/Ribbon VoIP portals. Duties include actively answer all IB calls within a NOC environment. Programming of User accounts, routing tables and IVR answering services. Provisioning of VoIP phones using an Excel batch files via web portal, adding Mac addresses to separate vendor platforms, PDMS, GDMS, YDMP that allow monitoring, troubleshooting, and configuration changes. Creating and modify Call Answer Group, detailed subscriber reports assigned clients, monitoring site Network Traffic and registration with Meraki Switch dashboards, programming of ATAs for local faxing. Setting up smart office desktop, mobile clients, and auto attendants.

09/18 – 01/19 Technical Support Onepath, Kennesaw, Ga.

Service Delivery Tier I technical support position for field engineers dispatched by customers requesting IT solutions ranging from alarm systems, VoIP phones, internet backup, crossover, and demark extensions. Duties include logging in the field engineer’s arrival at customer's site, verify the scope of work including technical installation instructions and troubleshooting documentations. Logging out the field engineer with a detailed time line and brief descriptions of how the work was completed.

01/15 – 09/18 VoIP Tier II Engineer Vonage Business Solutions, Inc. Marietta, Ga.

Tier II Technical representative supporting VoIP telephones for the business customer’s in a help desk environment. Duties include using Sales Force in creating cases detailing the caller issues, remote desktop support using Rescue Logmein software, configuration and setup of VoIP telephones. Network configuration and support which includes adjusting firewall and routing settings, applying Voice routing rules, and verify Modem, Firewall VPNs, and Router equipment compatibilities.

Employment References:

OnePath Scientific Games

Michelle Dunford Glenn Mitchel

Human Resources Service Delivery Manager

170 Chastain Meadows Court NE *****.*******@***************.***

Kennesaw, Ga. 30144 770-***-****

770-***-****

Vonage Business Solutions

Tom Hachtel

Human Resources

3200 Windy Hill Rd. Suite 200

Atlanta, GA. 30339