IT Technician

OBJECTIVE

Highly Motivated, hard worker, team oriented, great communication skills and has a passion for technology.

SKILLS

Work as a team.

Imaging software

Work independently.

Troubleshooting

Time management

Flexible / Adaptable

Work under pressure.

Quick learner

Attention to details.

Basic Networking

ANDRAY STOBY

CENTRAL ISLIP

NEW YORK 11722

EXPERIENCE

MARCH 2023 - UNITED PARCEL SERVICES

CURRENT ROLE: IT TECHNICIAN

Provide external and internal Customer service.

Provide Internal and external support to employees.

Provide support via Service Now Ticking system.

Document detail issue and progress of ticket.

Imaging & Deployment to specification

Setup Workstations/ provide training in best practice.

Maintaining all hardware in working condition

Troubleshooting pc & laptop issue in timely manner

Hardware and software troubleshooting

Install and configure software to specification.

Basic networking troubleshooting

Assist in security maintenance and assess security risk.

Schedule appointment with vendors

Assist users with issues relating to Microsoft 365

Take active role in Deployment of new technology.

Resolved Label/barcode Printing problem.

Create new mapping for external software WorldShip.

02/ 2017 – 11/2021- AD’S BUILDING IMPROVEMENT

Customer service

Configuration of computer for Deployment

Maintaining computer equipment

Software Troubleshooting

Scheduling appointments

Hardware and Network Troubleshooting

EDUCATION

2022 - Hunter Business School

A+ Certified

DNS

VLAN

LAN

Router configuration

Cabling

Soldering

Installing/Supporting Security of Windows OS

Virtualization and Cloud Computing

Data backup

2020- 2021 Cambridge Assessment International Education

Associate Degree in Law

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