Service Manager Customer Relations

ROBERT JOHNSON

Roseburg, Oregon ***** 509-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

SKILLS

Relationship Building

Goal Setting

Shift Scheduling

Estimating and Quoting

WORK HISTORY

SERVICE MANAGER 01/1992 to 09/2023

LITHIA Roseburg, OR

Resolved customer complaints in professional and timely manner.

Hired, trained and supervised team of service staff members to meet business goals.

Developed and maintained positive relationships with customers to build rapport and trust.

Met with customers to discuss service needs and offer available solutions.

Monitored service staff performance and provided feedback for improvement.

Monitored inventory levels and placed orders to replenish stock.

Maintained records of service transactions and customer feedback for future reference.

Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Coordinated with other departments to maintain streamlined and productive workflow.

Met with customers to discuss service needs and develop effective and practical solutions.

MECHANICAL TECHNICIAN 12/1984 to 12/1992

RITZVILLE CDJR Ritzville, WA

Assembled and disassembled equipment to perform repairs and maintenance.

Resolved mechanical issues using both technical and manual skills.

Maintained clean and organized work area to easily locate repairing tools and equipment.

Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.

EDUCATION

High School Diploma EXPECTED IN 05/2026

HARRINTON HIGH SCHOOL, Harrington, WA

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