Data Entry Account Management

Michele Dallas

404-***-**** ***********@*****.***

Work Experience

Feb. 2023-Nov 2024 McKesson Pharmaceuticals: Duluth, GA

Material Handler

•Created medication bins for shipment in a fast-paced warehouse

•Restock shelves of medication

Nov. 2021-July 2022 TEKsystems (Contractor T-Mobile): Alpharetta, GA

Migration Implementation Manager

•Onboarded, implemented, and executed plans for new and existing products for clients while delivering a superior client experience

•Led custom presentations for new clients and ensured a clean transition to the new company

•Created and built spreadsheets for accounts and educated clients on services, billing, and product information

•Led and managed device programming kitting process including application loading, custom configuration, operational testing

•Trained clients and peers to ensure efficient implementation including collections, technical, billing, and expense management

Sept. 2014- July 2021 Verizon Wireless: Alpharetta, GA

Business and Government Account Manager

•Displayed professional client service experience and resolved complex account issues and expert troubleshooting

•Mastered first-call resolutions to reduce company expense

•Increased company revenue by upgrading products and services and proactively offering additional products to meet client needs

June 2007 to Mar. 2011 Dillard’s: Alpharetta, GA

Lingerie Department Manager

•Supervised team of employees and guided them to enhance sales flow to increase company revenue

•Verified stock to produce reports for new orders and department replenishment

•Arranged and managed floor displays of merchandise to provide a clean environment for clients

•Organized and prepared annual fundraising events for Susan G Coleman. Also coordinated with vendors to supply products for this event

•Attained corporate company acknowledgment for two consecutive years in sales increase of revenue by two percent of a 1.4 million dollar annual company business report

June 2000 to Jan. 2007 Kimberly Clark Corporation; Alpharetta, GA

Account Management Coordinator

•Provided project management to distributors for bulk orders and updated data reports accordingly

•Developed pricing contracts between sales representatives and distributors

•Lead liaison between clients and company

•Lead organizer in company project to build department morale

•Increased accuracy rate between distributors

•Led and provided training to other coordinators and account managers

Skills: PowerPoint, Salesforce, SharePoint, Outlook, Microsoft Excel, Office 365, Microsoft Word, MDM Software, SQL Database, AS400, Main Frame, SAP, IVR System, Cisco phone system Etc.

Education:PursuingBSBA w/concentration in Project Management: Colorado Technical

University-graduation date April 2026

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