Social Media Manager

Dionna Harris Monee, IL *****

(***)- ***-****

*********@*****.***

WORK HISTORY

NMS Family Law Firm, Chicago, IL — Administrative

Assistant/Social Media Manager

October 2020 - June 2023

● Organized and prioritized caseloads for over 100 clients at a time.

● Mailed and arranged for delivery of legal correspondence to clients, opposing counsel, and court officials.

● Coordinated and scheduled meetings and telephone conferences.

● Organized and secured documents and case files.

● Utilized MyCase attorney to invoice clients.

● Filed documents both electronically and physically.

● Communicated with multiple clients and other attorneys to discuss important deadlines and schedule mandatory meetings.

● Brainstormed, pitched, and created social media marketing posts to reach new clients.

EnvyMe Hair Studio, Chicago, IL— Salon Coordinator June 2023 - Present

● Scheduled appointments for new or returning clients via text, call, or in person.

● Created a positive environment for the space.

● Ensured that the space is clean and visually appealing.

● Greeted customers as they entered the salon and provided prompt, courteous service.

● Was in charge of all payments and ensuring that charges were applied correctly.

● Resolved customer complaints or problems to reduce escalation.

● Answered daily calls to assist clients with questions, concerns, or bookings.

Will County Clerk Office, Joliet, IL— Election Judge June 2022 - June 2022

● Entered voters into the system and determined eligibility for voting.

● Registered new voters.

● Secured confidential ballots at the end of election day. SKILLS

● Time Management

● Microsoft Office

Proficient

● Positive Mindset

● Adobe Acrobat

● Problem-Solving

● Communication

● Drafting documents

● Dropbox

● Case File Organization

● Sorting and Labeling

● Calendar Management

● Customer Service

● Record Keeping

● Schedule Management

● Booker

● Hospitality

EDUCATION

Crete Monee High

School, Crete, IL— High

School Diploma

2016 - 2020

Prairie State College,

Chicago Heights

2023 - Present

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