cna

Lisa Harden

**** ******* *****

New Port Richey, FL 34653

*********@*****.***

Objective:

To contribute my top-notch customer service skills, active listening expertise and analytical problem-solving skills as a member of the Innovation Champions group. Also, I want to enhance customer experiences by employing service-oriented behaviors, my understanding of customer customer desires and provide customized solutions to build loyalty. Employment History:

Verizon: Tampa, FL Customer Experience Champion II (5/9/2014-Present)

● Transitioned from high-volume call center to Home-based agent 11/2018 while maintaining the highest level of customer service.

● I focus on maintaining the confidentiality of sensitive information.

● I have a deep understanding of OSTs, promos, plan details and system processes.

● I’m an efficiency expert who prioritizes, performs, and multi-tasks.

● High proficiency in the following Verizon systems: ACSS, Verint, Google Sheets, Google Docs, Microsoft Word and Excel.

● Ability to learn new systems and processes quickly.

● I’m highly skilled at turning anything negative into a positive interaction.

● I demonstrate confidence, and flexibility, exceed goals, and deliver results.

● Highly competent at Tier 1 troubleshooting when customers require device assistance.

● I’m an advocate for customers and practice integrity in every interaction by doing what’s right.

Accomplishments & Recognition:

● Facilitated the development of New Hire Care transition classes.

● Temporary billing chat project (4/20/2015 - 6/30/2015)

● I often serve as a Point of Contact for my team when my supervisor needs me to.

● Legends 2019 Top Performer in Company

● Value Champion winner

● Directors Club winner

● Elite Member

● Value Ambassador winner

● I’ve consistently increased customer satisfaction ratings.

● I’ve exceeded company sales goals.

Home Helpers, Tarpon Springs Home Healthcare Aid (7/2022-6/72022), CNA certified

(6/7/2023-5/2024)

● Key responsibilities

Record the condition, pulse, blood pressure and temperatures of patients on a regular basis.

Turn and reposition bedridden patients to prevent bedsores and maintain skin health. Transporting patients, taking care of patients and report observations. Accomplishments

Care Giver of the month (3/2023)

Education:

● Harry D Jacobs High School (8/1994 - 6/1995)

● Christian Home School (8/1995 - 6/1997)

● Completion of G.E.D. (11/2011)

● C.N.A Prep Training Affirmation of Achievement (5/12/2022)

● CPR Certified (7/2022)

● HIV/Aids Training (7/2022)

● Alzheimer’s Training (7/2022)

● Assistance with Self-Administration of Medications Training (7/2022)

● Certified Nursing Assistant (6/7/2023)

...

[Message clipped] View entire message

ReplyForward

Contact this candidate