Customer Service Representative
Resume:
Djasmin Kate P. Varanal
Skilled and dependable customer service professional with a proven track
record in delivering support within a high-volume call center. Committed to resolving customer issues and enhancing the company's positive reputation. Excels both in collaborative team settings and independently Dianne Ville Block 5 Lot 6
Mcdevitt Dona Faustina 1
Barangay Culiat Tandang Sora,
Quezon City
********@*****.***
EXPERIENCE
IntouchCX, UPTC — Customer Service Representative
January 2023 - PRESENT
Answered inquiries quickly and clearly while maintaining working knowledge of services provided.
Provided customer support through phone calls, messaging, and email. Alorica, Cubao Cyberpark — Customer Service Representative March 2022 - December 2022
Engaged in upselling activities to enhance customer purchases and increase sales. Concentrix, Technohub — Technical Support Representative August 2021 - January 2022
Coordinated with Level 1 technical support specialists to take over calls outside their level of support.
North Square Company — Event’s Organizer
May 2019 - September 2019
Managed financial transactions and handled cash
Coordinated and managed events, including planning, execution, and logistical arrangements.
EDUCATION
Villagers Montessori College, Project 8 —Senior Highschool 2017 - 2019
Completed coursework in Home Economics, focusing on practical skills in household management, nutrition, and financial planning. New Era High school, Tandang Sora — High School
2015 - 2017
Carlos P. Garcia High school, Cubao — High School
2013-2015
SKILLS
Effective written and verbal
communication
Ability to generate innovative
ideas and solutions
Strong analytical and critical
thinking skills
Knowledge of financial
reporting, budgeting.
Experience in sales and
upselling techniques
Ability to adjust to changing
environments and tasks
LANGUAGES
Proficient in both English and
Filipino.
Contact this candidate