Team Member Customer Service

MATTHEW A. WALTER

*** **** ****. 847-***-**** ************@*****.***

Crystal Lake, Illinois 60012

CAREER OBJECTIVE

Highly motivated and dedicated team member and leader with 8+ years’ experience in a production warehouse setting, seeking long-term opportunities with growth in an industry where I can apply my interpersonal and organizational skills while assisting in maintaining production flow. EXPERIENCE

MIDWEST GROW KITS WOODSTOCK, IL.

Department Lead in Production Center October 2016 – January 2025

-Assist Operations Supervisors lead team members in the setup, production and assembly of various Midwest Grow Kits products;

-Assist in the final retail packaging and labeling of all customer orders via FedEx, UPS, and USPS;

-Assist in ordering and unloading deliveries of warehouse goods and managing products coming into and leaving the production center;

-Forklift operations to move heavy objects;

-Assist in transporting product deliveries from one location to another, and ensuring timely deliveries;

-Assist in quality control of products to be shipped such as inspecting items for damage or defects before shipping;

-Assist in providing direction and guidance, assigning tasks, ensuring completion of products of Midwest Grow Kits; and

-Responsible for maintaining day-to-day cleanliness of production and fulfilment facility. CHICAGO IMPROV SCHAUMBURG, IL.

PT Security and Door staff August 2016 – August 2017

-Provided security and hospitality services at a comedy club;

-Guest check-in and line management;

-Seating and ushering;

-Assist in cleaning lobby and showroom in between shows; and

-Follow guidelines and keep all staff and guests safe. FIREBAR CRYSTAL LAKE, IL.

PT Security/Driver January 2014 – August 2016

-Transport bar patrons to and from establishment in a shuttle bus;

-Engage with customers and provide excellent customer service during shuttle rides;

-Ensure the shuttle is clean and well-maintained before and after each shift;

-Verify proper ID of all guests;

-Keeping aware of capacity count;

-Ensure fire safety protocols are followed and address any security threats; and

-Follow guidelines and keep all staff and guests safe. POTBELLY ALGONQUIN, IL.

Team Member Associate February 2009 – January 2016

-Comply with health and safety standards for food, cleanliness and safety;

-Restock food line, chips and cooler;

-Prepare quality finished products efficiently and ensure quality of food items;

-Operate cash register: handle, balance and follow all cash handling procedures;

-Effectively handle customer complaints/issues; and

-Take delivery/catering/pickup orders over the phone; and

-Deliver food items to customer location.

EDUCATION

DUNDEE CROWN HIGH SCHOOL, May 2006

EASTERN ILLINOIS UNIVERSITY, part-time classes from 2006-2008 SKILLS

Verbal and written communication skills; interpersonal and customer service skills; management and team lead skills; point-of-service skills; adhering to OSHA safety regulations; time management and multi-tasking; organized and detailed-oriented.

REFERENCES

1. Sean Kelly #815-***-****

Midwest Grow Kits

2. Jon Freeman #815-***-****

Midwest Grow Kits

3. Kyle LaFontaine #815-***-****

Midwest Grow Kits

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