Technical Support Grand Prairie

WINSTON MILLER

*** ********** ***** ***** *******, TX 75052

MOBILE 214-***-**** EMAIL **@***************.***

OBJECTIVE: In pursuant of a position as a Network Manager with a dynamic engineering firm

within the Telecommunication Industry where there is mutual growth and opportunity.

EMPLOYMENT HISTORY: PINNACLE GROUP, INC

January 2024 – JULY 2024

Spearheaded the COMCAST 5G Network Deployment (CBRS Strand), enhancing Network

Reliability through strategic planning and execution.

Resolved SRU installation issues and RF location discrepancies, reducing troubleshooting

Time by 75% by implementing efficient fault isolation techniques.

Managed the data fill and essential information for CBRS deployment is SAS portal,

Streamline the process and ensuring timely project completion.

EMPLOYMENT HISTORY: MasTec Communication Group

March 2022 – April 2023

Project Manager-MCA/CBAND/DaFi-WI/IL

Responsibility for Alarm Management. Daily conference call with

The customer to update the daily progress and daily report.

Technical Support for 5G, Carrier Add, Integration and CBand.

Support the Vendors on troubleshooting RSSI, VSWR, Fibers, CBand, DAS,RETS and

Clearing the Alarms and PIMS (MPILOT/PILOT)

SUBJECT MATTER EXPERT(SME) on the Ericsson Equipment for Integration, Testing

And Utran Support for 5G, LTE, UMTS.

EMPLOYMENT HISTORY: AIM Technical Consultants Inc.

April 2021 – August 2021

RAN Wireless Translation Integration Engineer, MPC Tier III Support

Project description: Ericsson 4G,5G NSB Integration; 4G DUS to BBU Migration; 5G NR MM Wave Carrier Add and Activation; 5G NR Sub6 Carrier Add and Activation; BBU Reconfiguration and Sectorization; 5G MMBB Reconfiguration, create scripts using Scripting tool and CIQ for AT&T.

EMPLOYMENT HISTORY: QUALTEK WIRELESS

March 2018 – December 2020

RF MANAGER AND TECHNICAL SUPPORT, SME

Responsibility for Alarm Management. Daily conference call with

The customer to update the daily progress and daily report. Scripting and Troubleshooting RETS.

Technical Support for 5G, Carrier Add, Integration and NSB.

Support the Vendors on troubleshooting RSSI, VSWR, Fibers and RETS and

Locking and unlocking of sites, clearing the Alarms and PIM testing.

SUBJECT MATTER EXPERT(SME) on the Ericsson Equipment for RAN Integration, Testing

And Utran Support for 5G, LTE, UMTS.

Generating Script Configuration file for 4G & 5G NR integration/ execution and LKFs.

5G site configuration, commissioning and integration support.

Configuration and troubleshooting as per RET CIQ Baseband upgrade/conversion and carrier adds.

Backups and troubleshooting on AT&T's Ericsson Network. OSS/ ENM

EMPLOYMENT HISTORY: Glow Network

September 2017- March 2018

TIER II SUPPORT FOR NOKIA 5G NETWORK ROLLOUT

Worked as an Engineer Tier II, working on the Migration of existing Nokia BTS’s to the

New Nokia Airscale BTS, Sprint and SMM equipment. Software tools used for development of

API. Task top using Oracle for their databases. We were the First Office Application (FOA) for

Airscale and NSP software and the proprietary software tool URSA that automates

The migration of each site. Hardware used are HP blade servers for each market.

18 total redundant servers. Work done remotely. SharePoint created and used to provide

IPV6 information to field engineers.

EMPLOYMENT HISTORY: AMDOCS

July 2017– September 2017

AT&T Project Manager for Alabama

Responsibility for Alarm Management, Dispatching the Drive Team and Vendor

To getting the Sites from start to be optimizing to Launch. Daily conference call with

The customer to update the daily progress. Scripting and troubleshooting RET for DAS.

September 2015 – July 2017

AT&T Alarm Management for UPNY

Support the Vendors on troubleshooting RSSI, VSWR, Fibers and RETS

Lock and unlocking of sites and clearing the Alarms. Sending out the daily Alarm Reports to the

Customer and Vendor. Scripting and troubleshooting RET per the RETCIQ or screenshot.

EMPLOYMENT HISTORY: AIM Technical Consultants Inc.

September 2012 – May 2015

Wireless Translation Integration Engineer, MPC Tier III Support. AT&T, Atlanta, GA

Project description: New Site Build for DAS, Validate CIQ and Provisioning such as; Ericsson equipment, Cisco SIAD 2941, 901, 903, Tellabs MSN. Integrate LTE and UMTS sites for AT&T. Build the scripts for SIAD 2941

And ME3400. Troubleshoot script errors for LTE, UMTS. Perform Carrier Add, Upgrades, Optimization, Frequency Change and Deletions. Load Relations for LTE, UMTS. Support FE on integration, KPI, RSSI, and VSWR and Call testing. Troubleshooting Small Cell

June 2012 – July 2012

AT&T Services, Inc. DAS - NC/SC/NFL Markets

Responsibilities for Script Validation/Data fill. Validate the scripts provided from the MPC to the RNDCIQs/TND. Verify the data matches in the RNC (OSS) platform focusing on cell ids etc.…

Support for Ericsson and ALU Node B and Enode B

EMPLOYMENT HISTORY: Multipoint Wireless

October 2007 – March 2012

Ericsson Plano – Responsibilities include Network Deployment and RAN

Integration for AT&T and T- Mobil UMTS IMA, EUL Conversion and Rebalance on RNC, RXI and Node B. T1 Add, Integration

Duties which include Node B Integrations, 2nd, 3rd, 4th, 5th Carrier Adds and MGW Duplex to Simplex, IuCS, IuPS Regrooming and IUR adds. Technical Support for

Script loading, Node B and RNC issues. Implementation of Rhome for node B and RNC

Implementation Engineer for W11a 6-Feature Activation AT&T National Rollout

Implementation Engineer for EUL 2ms TTI, Single HARQ Feature Activation

EMPLOYMENT HISTORY: Data Work Force

2591 DALLAS PARKWAY, SUITE 404, Frisco, TX 75034

September 2007 – October 2007

Ericsson Puerto Rico – Responsibilities include HW test and

Load DT for 5 BSC, 2 MSC-S, 2HLR, 3 MGW. Load DT for Toy cells (2308, 2206, and 3306). Involved in the start-up and test of the UMTS RNC, RXI and E911.

January 2007 – September 2007

NSS Engineer- Responsibilities include Ericsson Front Office

Support at the NMC NOC in Plano which I support Shared Prepaid, Smart limits, Prepaid for Cingular, AT&T.

NETCOOL and Remedy to monitor alarms and open Outage and Troubleshoot Tickets.

December 2006 – January 2007

Support for Ericsson UMTS for Cingular Wireless at the Dallas RIC. UTRAN installed for Telco durations and escalation. Knowledge of Ericsson WCDMA, RNC, RXI, Element Manager and Moshell. Troubleshoot RNC (3810), RXI (820) and RBS (3106- 3206) Element Manager, which included T1 and Antenna Issues

EMPLOYMENT HISTORY: LOGIC WIRELESS INC

P.O. BOX 330 DENISON, TX 75021

June 2006 – October 2006

Network Integration Engineer, SRNOC AT&T, Atlanta, GA

Responsible for Writing the DT for GSM new built Sites, Expansion and TDMA Rhome for Cingular Wireless. Support the Field Engineers with trouble ticket, radio adds, T1 problems and cross-connect. Attended various meeting and conference bridges to discuss future DT needed for expansion and new build sites.

EMPLOYMENT HISTORY: MYCOM NORTH AMERICA

2425 North Central Expressway Suite 480, Richardson, TX 75080

June 2004 – June 2006

Lead NOC Engineer – Responsible for on-site tech support for Ericsson UMTS for Cingular Wireless. Responsible for reporting to Cingular’s RNOC, critical and major alarms. Escalate.

Opened trouble tickets on Remedy EIM system.

Performance statistical alarms for BSS, CORE, and UTRAN installed for Telco durations and escalation. Knowledge of Ericsson WCDMA, RNC, RXI, Element Manager. Troubleshoot RNC (3810), RXI (820)

and RBS (3106- 3206) Element Manager, which include T1 and Antenna Issues

Lead Switch Engineer – Responsibilities include scheduling project meetings, status reporting, managing vendors. Supporting Cingular Wireless in radio add and integration. Writing and loading the DT’s. Assisting FOPS in correcting alarms and bringing the sites up. Supported T-Mobile in O&M Support on Ericsson MSC & BSC and Radio add and removal. Also worked with their NOC to clear all alarms and dispatch FOPS to trouble Sites. We use NETeXPERT and Remedy to monitor alarms and open Ticket’s.

NSS Engineer- Responsibilities include Ericsson Front Office Support at the NMC in Plano which I support MMS, VVPN, Prepaid and GSM for Cingular, AT&T and Alltel. O&M Support on Ericsson MSC & BSC on their GSM, TDMA network. We use NETCOOL and Remedy to monitor alarms and open Trouble Tickets.

ERICSSON UTRAN SUPPORT – Responsibilities includes monitoring all Cingular UMTS alarms for Dallas, Houston, Austin, Boston and Chicago. Support field techs and various Vendors with restoration activities when service impairments occur.

EMPLOYMENT HISTORY: ERICSSON INC.

6300 Legacy Drive Plano, TX 75024

February 1997- February 2003 Senior Lead Engineer- Responsibilities include Supporting and Testing Ericsson 801 & 501 mechanics with APZ 212 25, 30 and 33 Central Processor. Verify that the MSC, BSC was at the latest

Software Level. Testing and support on Ericsson MSC, BSC Expansions, Channel-Add, Cassette Solution and Cell Site Integration on the GSM and TDMA network. Installation and test the Ericsson APG 30 & 33 APIO. O&M Support for Sprint PCS at their Network Operational Center on their GSM network.

May 1994 – February 1997 Senior Maintenance Engineer - Trained and supported RSLCOM USA on the Ericsson international gateway switch which included C7 and SS7 signaling and lease routing analysis. Also, trained and supported MFS (WorldCom) switch technician on the Ericsson AXE end office and STP switches. Provided on-site technical support during Switch Testing, Retrofits and Expansion for

WorldCom, Southwestern Bell and MCI.

April 1993 – May 1994 Maintenance Engineer - Trained new employees, updated

Internal Method of Operation Procedures, and performed the Software Conversions, Function Changes, Delivery, Error Corrections, First Office Applications for retrofit team.

May 1991 – April 1993 Test Engineer – Duties included testing procedure and software coding for the AXE switching system, technical support for corrections concerning software blocks of each subsystem of the AXE switching system. Functional testing of hardware and software programs to ensure accuracy and performance of the AXE switching system, Software Updates.

TECHNICAL TRAININGS

Optima Basic User Training

TCP and Transport Layer Protocols

WMS/WPS UA06 Operations

AT&T Mobility Ntwk Architect Overview

Interconnecting IP Networks IP Routing

Ethernet and IP Basics

Welcome to IPv6

ERICSSON LTE

ERICSSON UMTS

CCNA TRAINING

ICND1/CCENT TRAINING

CCNP Wireless TRAINING

CCIE Wireless TRAINING

RSP, ESE ALCATEL 7670

Ericsson Radio Systems MTSO Operations and Maintenance

Tellabs TITAN 5500 Fundamentals & Async. Interfaces

GSM OSS Operations, Ericsson Technical Educational Services Center

INTRODUCTION TO UMTS/RNC/RXI

INTRODUCTION TO WCDMA (LZU 108 5199 R2A)

GPRS OVERVIEW (LZU 108 3944 R2A)

GSM MSC / VLR / HLR Operation, Ericsson Technical Educational Services Center

GSM Data Translations, ITAC

Datacom Solutions Overview, Ericsson Technical Educational Services Center

Datacom Networking, Ericsson Educational Technical Services Center

AXE 810 Overview, Ericsson Technical Educational Services Center

Intro to UNIX and Solaris 2x system, Ericsson Technical Educational Service Center

Introduction to SMAS, Ericsson Technical Educational Services Center

AXE System Recovery, Ericsson Technical Educational Services Center

AXE Software, Ericsson Technical Educational Services Center

AXE Basic Method of Operations – CBT,

AXE IXC / EO Translations, Ericsson Technical Educational Services Center

Structured Practice I, Ericsson Technical Educational Services Center

Installation Testing, Ericsson Technical Educational Services Center

SS7 Operations & Maintenance, Ericsson Technical Educational Services Center

MOP AS353 TO AS354, ITAC

AS502 TO AS503, ITAC

CP 212 30/33 & APG 30 APIO, Ericsson Sweden

APG 40 Overview

BYB 501 Hardware Workshop, Ericsson Technical Educational Services Center

Switch Test Skills Assessment Workshop

REMEDY

NETCOOL

NETeXPERT

Citrix utilizing Ericsson Tools

Non – Technical Training

Achieving Customer Satisfaction Workshop

Time Power Seminar

ACADEMIC EXPERIENCE

DeVry Institute of Technology, 4250 North Beltline Road, Irving, TX 75062; February 1985

Bachelor of Science Degree; Major: Electronics Engineering Technology

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