Customer Service Administrative Support II
Resume:
Resume of Tina L. Graham
Located in GREENSBORO, NC 27406
Dedicated and Detail-Oriented Professional with a strong background in customer service, office management, and laboratory specimen handling. Skilled in efficiently preparing laboratory specimens for lab technicians, managing office operations, and providing administrative support. Demonstrated ability to process payments accurately, update records, and analyze error reports. Committed to delivering exceptional customer service and resolving inquiries and concerns promptly. Adhere to regulatory guidelines and maintains compliance with state and federal regulations. Proactive team player with a strong work ethic and a track record of maximizing customer satisfaction.
PROFESSIONAL EMPLOYMENT HISTORY:
Service Processer II.
Lincoln Financial Group, July 2007 – August 2023
Utilized CorpSysHome to manage and authorize special drafts for paying insurance premiums. Processed incoming payments for Life and Customer Solutions including List Bill, EFT, and Direct. Bill in accordance with established procedures and guidelines.
Efficiently posted electronic payments and updated banking information on life insurance policies to ensure accurate and up-to-date records.
Conducted thorough reviews and analysis of error reports and identified any emerging trends.
Demonstrated a strong ability to work independently and carried out all duties in full compliance with state and federal regulations and guidelines.
Assisted customers with complaints, errors, account questions, and billing inquiries, while providing excellent support and resolution to ensure and maximize customer satisfaction.
Maintained financial accounts by accurately processing customer adjustments and preparing comprehensive product and service reports.
Service Ambassador August 2019- December 2024
Guilford Health Care Center
Greet residents and visitors with providing room number information.
Answer and screen incoming calls, transfer and take messages as needed.
Process incoming mail to the staff mail boxes, delivery mail the resident’s room.
Schedule in house barber / beauty shop appointments.
Use of all office equipment.
December 2024-Present
Service Ambassador
Blumenthal HealthCare and Rehab.
Greet residents and visitors with providing room number information.
Answer and screen incoming calls, transfer and take messages as needed.
Process incoming mail to the staff mail boxes, delivery mail the resident’s room. Use of all office equipment
PROFESSIONAL EDUCATION:
High School Diploma, James B. Dudley High School
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