Project Management Service Delivery
Resume:
D a n i e l D u e m l e r
*********@*****.***
Professional Summary
Successful Information Technologies leadership experience with focus on service delivery, problem resolution, project management, process improvement and delivering quality service and support for Medical healthcare, HMO, PPO, retail and manufacturing industries. A problem solver with broad experience providing IT service management, guiding teams and projects to success using my understanding and experienced approach to team building, planning, managing vendors, resources and successfully managing and executing complex projects. I am driven toward value of service and promote a cooperative leadership ideology by enabling team members to work autonomously and in collaboration as an effective team unit with service value as a common goal.
Core Competencies
ITIL & ITSM process management and service delivery IT Project management, broad range of IT project initiatives Midrange physical and virtual computing systems - Wintel, Design, acquire, build, and support Domestic and international broad-team leadership
Practical ITSM procedural leadership experience
Multiple ITSM management platforms such as ServiceNow, BMC Helix, FreshWorks, HP Service Manager Focus and Specialties: ITSM Process leadership, Technical support and incident response, Virtual/Physical systems support VMWare/Horizon to application layer. MS365 suite administration, cloud services administration, Azure/Entra, GCP, AWS. ITIL & ITSM processes and project management, midrange computing systems installation and support, domestic and international broad-team leadership, business continuity & disaster recovery, data center management, Help-desk & desktop support team leadership, CMDB and asset management, HP Blade server and C7000 series enclosure installations and configuration,Windows server platform management, Project Management and Change Control management including generation and approval roles.
Relevant Skills
Service Delivery Leadership
Team Leadership - Site Unit Leader, Distributed Systems Engineering Teams
ITSM and ITIL leadership in incident and change service management
Successfully utilized LEAN, SCRUM, AGILE, ITSM project methodologies
Midrange Systems Engineering project management; inception through implementation
Managed domestic and offshore engineering teams
Operation and accountability physical/virtual HCI infrastructure Wintel/VMWare/Horizon
Infrastructure asset acquisition and CMDB asset management
Build and maintain enterprise physical and virtual hosting data centers
Implemented operation standards in corporate class HCI compute environments
Implement and maintain training pathways for relevant competency to support staff. Project Management
ITPM IT – 12 yrs Successful Project Management experience prioritizing business continuity
Drive and manage all distributed systems engineering team tasks and projects
Project management liaison for cross-team and B2B projects
Consolidation of a 400+ physical server data center to fully redundant hypervisor environment
Numerous Infrastructure data center implementations at corporate and remote locations.
Successful Project implementation managing time, materials, people. Relevant Business Skills:
Strong team leadership with incentive on successful service delivery
Self-motivated inner drive prioritizing on-time accurate results
Highly ambitious to achieve team and individual successes
Proven analytical, problem-solving and conceptual skills
Proven ability to effectively prioritize and execute tasks in high-pressure environments
Strong customer service and support history in multiple service and manufacturing industries
Experience working in team-oriented, diverse collaborative environments
Proven project management skills, resource organizing, planning, and implementation Professional Experience
Infrastructure Management Principle
Hallmark Corporation - Atos North America – Manager Distributed Systems Engineering 8yrs Site Unit Leader - Distributed Systems Engineering/Data Center Engineer Hallmark Corporate Headquarters, Kansas City Missouri DSE team mission is to design, create, deploy, optimize and support hypervisor environment delivering world class reliability and availability utilizing MOF/ITIL/ITSM frameworks. DSE Team designs, monitors and maintains Data Center systems for high availability, capacity & efficiency of virtual and physical server resources in managed diverse compute environments. Responsibilities
Manager/Team-Leader Distributed Systems Engineering Team
Coordination and facilitation of domestic and offshore teams, functions and responsibilities
Administration of Wintel/VMWare ESXi Enterprise class Hypervisor Deployment and Administration
Project Management and facilitation of DSE team & cross-team infrastructure projects
Presentation and status reporting for internal and corporate stakeholders
Change control management; Coordination and approval of schedules, resources, procedures per ITSM
Maintain contracted SLA requirements, business continuity and operational expectations
Reporting - Incident management, Service Level problem resolution, root cause analysis
Manage and maintain accurate asset management CMDB Configuration Management Database
Recommend and provision per capacity specifications, server infrastructure hardware acquisitions
Installation, configuration and management of Cisco UCS, & HPE C-Class Blade Server environments
Initiate team related policies, schedules, protocols and resources
Systems Administrator - Data Center/Systems Administration Herman Miller Inc - 10 yrs
World Headquarters Data Center Zeeland, MI
Server Team - LAN/Server & Applications Administration IT Operations & Data Center - Wintel Environment distributed server and application support Responsibilities
Server Operations & Data Center Support
System Administration / Server Hardware and OS Support
LAN/end-user administration and support
Design, Administration and support of distributed application environment - Citrix
Liaison role in a broad cross-team collaborative environment
Disaster recovery Team - Server and application emergency remote recovery team - Intel/Windows
Tech Support Services/Netware LAN Administrator
Priority Health HMO - Primary Health Medical Insurance Provider - 3 yrs
Netware LAN Administration/Support Services Tech Responsibilities
Network server support (Novell Netware)- Operations & Data Center Support
General systems and end user support staff
System Administration / Server OS and Applications Support
CNA/CNE - Netware administration certified
Information Technologies Management and Service Delivery
IT Manager
Family Health Centers of Kalamazoo
Support Services team management
Infrastructure Operations
IT Operations Management
Cooley Law - Interim Consultation services
MS Intune - End point management implementation
IT Operations support - C2C VDI migration
Meijer Inc.
VMWare/Horizon VDI Migration project - Consultation services
Infrastructure/Operations Management and Service Delivery Consultant KForce Technology and Finance Solutions - IT Talent Solutions ODL INC. - International building products manufacturer
Infrastructure Management / Operations
Enterprise infrastructure environment refresh initiative
Objectives: Manage Systems infrastructure / Infrastructure acquisition, support team management
Systems Administrator / Service Delivery Consultant Trivalent Group - IT Managed Services Provider
Activa Holdings Corp - Subsidiary of Alticor (Amway) Activa Travel - Subsidiary of Alticor (Amway)
System Administration / Technical support
Data Center Management
System Administration / Server OS / End-user and applications support
Systems Administrator / Application Support Consultant Tek Systems - IT Managed Services Provider
Spectrum Health Inc - West Michigan Integrated Healthcare System
Consultation services for migration and virtualization of Citrix application portal environment
Technical systems support for various architecture projects related to virtual application delivery
Systems Administrator / Project Consultant
Enprotech Industrial Technologies
Operations consultation, project management on multiple infrastructure projects
Enterprise wide IP network restructure - 8 US Locations
Implement a viable backup solution for corporate and remote locations
Global file system security access assessment and revisions
Disaster Recovery strategy, planning and implementation.
Virtualization expansion
Tech D2 Solutions LLC
Small Business Technology Solutions Provider
Infrastructure and server/services hosting consultation Services
Consultation services for small business solutions in West Michigan
Work History:
Robert Half International Management Consulting - 2024 Family Health Centers of Kalamazoo - IT Manager, operations, build Tech Support Dept
Cooley Law School - Consultation Services - Gen’l IT Operations & assessment
Tek Systems 2010-2012, 2023-2024
Meijer Inc - 3rd level support MS365, Azure VMware HCI &Horizon VDI C2C migration Spectrum Health Inc - Consultation - System Administrative services Enprotech Corporation: Systems Admin/ Project Management, Disaster recovery (fire)
KForce Technology Solutions. 2022 - 2024
ODL Inc - Infrastructure/Operations Management
d/b/a Daniel Duemler 2021 - 2021, 2025 -
Residence renovation, remodel and property recovery.
ATOS North America 2012-2020
Hallmark Corporation - Infrastructure Management Principle, Site unit leader, Hypervisor Mgt
Trivalent Group 2008-2009
Activa Holdings Inc- Systems Engineer / Tech Support
Herman Miller Inc 1998 – 2008
Systems Administrator Corporate Data Center
Priority Health HMO 1995- 1998
Support Services Tech/Netware LAN Administrator
Tech D2 Solutions LLC 2010 - Current: Independent consulting services Independent small business IT project solutions and consulting services Technical Skills, Education and Training
Windows Server administration VMware ESX administration Active Directory administration Disaster recovery implementation theory Data center administration/maintenance Distributed Systems Engineering Team Lead Server infrastructure Installation & Configuration Data center asset installation & support ATOS Learning and Development Program - The “Atos University” IT Service Management ITSM, ITIL,
Team Management and Skill building diversity
Project Management Methodologies
Attended University of Phoenix:
2 year General coursework program, objective B.S. IT Proxemics and Psychology of Personality in the Business Environment Herman Miller University (corporate sponsored)
Corporate based education focused on technical relevance, ITT Technical Institute: Grand Rapids, Mi
Information Technology course curriculum
Network and Computer Systems Administration
Computer and Information Systems Management
Productivity Point International: Grand Rapids, Mi Novell Netware: CNA,CNE.
Microsoft Coursework: AD and Server Infrastructure 70-294, Windows Server Environment 70-290,
Network Infrastructure 70-291&293,
Planning Implementing & Managing Active Directory 2279B. Citrix Administration: CTX Management Administration CTX-1455,
References and recommendations are available.
*********@*****.***
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