Customer Service Project Management
Resume:
Monica Kinnett
Contact
*************@*****.***
Objective
Compassionate professional seeking customer service position. Detail oriented and organized who exemplifies professionalism and an ability to execute multiple projects and tasks. Demonstrated history of successful customer service and project management, while facilitating innovative and efficient solutions. Leadership qualities and ability to work with people from a variety of backgrounds, while promoting team values.
Key Skills
Communication (10+ years)
Microsoft Office (10+ years)
Research (10 + years)
Problem-solving (10 + years)
Teamwork (10+ years)
Leadership (10 + years)
Organization (10 + years)
Interpersonal (10 + years)
Insurance Company Knowledge (1.5 years)
Phone etiquette (10+ years)
Customer Service (10+)
Experience
September 2023 – present
Bariatric Insurance Specialist
East Coast Bariatrics/Florida Health Care Plans
oAnswer phone calls and direct callers to the appropriate medical staff member, according to the caller’s needs.
oObtain potential patient’s information including name, address, height, weight and insurance information to determine eligibility for weight loss surgery.
oSubmit a completed medical chart to the insurance company to determine authorization for surgery.
oTrack referrals from other Physicians to our program.
oInform patients of the costs of surgery and obtain signature on all medical forms.
oFollow up with past patients to ensure they complete the necessary follow-up appointments needed to stay successful in weight loss.
oSchedule appointments for potential patients and past patients.
oSuper user for EPIC medical records program.
oFollow HIPPA guidelines.
oOther duties as assigned.
March 2006 – March 2023
Eligibility Specialist
Washington County Department of Job and Family Services
oHandling questions, issues, and providing detailed information on necessary requirements, processes, and policies regarding applicable assistance programs.
oCollecting information and submitting documentation to determine enrollees’ eligibility for SNAP, Medicaid, and TANF.
oEnsuring that applications are completed correctly and that the required supporting materials have been provided.
oEntering, updating, and reviewing case sensitive data.
oProvide clients and designated representatives with information on recertification dates and or benefit related questions.
oComplete submission of renewals in a timely manner
August 2003 – March 2006
Childcare Provider
Independent Self-Employment
oOverseeing the safety of children in your care.
oDeveloping an effective cleaning plan to ensure all interactive areas are sanitary and safe.
oCreating educational and fun activities for the children.
oDeveloping and monitoring schedules to ensure that children have enough rest, physical activity, and playtime.
oPreparing and serving meals.
oMaintaining excellent verbal and written communication with parents and guardians.
September 1997 – August 2003
Front Desk Receptionist/Night Auditor
The Historic Lafayette Hotel
oWelcoming and registering guests once they arrive.
oVerifying guests' payment methods during check-in.
oAssigning rooms to guests and informing them of any specials offered by the hotel.
oResolving issues regarding hotel services, amenities, and policies.
oAssist with administrative and clerical tasks as needed.
Education
Purdue University Global
oBachelor of Science in Psychology in Addictions. No degree.
Marietta Local School District
oGeneral Studies
oHigh School Diploma Obtained
References
Brian Brightbill
City Planner City of Estacada, Oregon
Lisa Terry
Retired -Washington County Department of Job and Family Services
Kelly Glascow
Bariatric Insurance Specialist-East Coast Bariatrics
Contact this candidate