Business Analyst Salesforce Developer

QUANG MINH HA

US CITIZEN

408-***-**** **** FLINTWOOD CT. SAN JOSE, CA 95148 *******@*****.***

QUALIFICATIONS

Ability to write scripts in Dos, and Program in C, C++, C#

Strong experience in Salesforce Development and Design

Exceptional proficiency in Apex Classes Visualforce Migration Tool and other programs in Salesforce developer toolkit

Excellent understanding of Eclipse and other Integrated Development Environments

TECHNICAL SKILLS

Computer Program/Scripting: Apex, VisualForce, C#, C, C++, Java, JavaScript, HTML, Perl, MySQL, Silverlight, and ASP.Net

EXPERIENCE

Accenture, San Jose, CA Mar 2021 – Present

Client: T-Mobile, Amazon, Whole Foods, CA state Govt

Business Analyst

Conduct meetings with stakeholders to gather and document business requirements.

Developed custom Salesforce solutions using Salesforce Apex

Participated in the full SDLC, including requirements gathering, design, development, testing, deployment, and maintenance.

Provided technical guidance and mentoring to junior developers.

Coordinate with the Staff Development team to provide training and support.

Zennify, San Jose, CA Aug 2018 – Mar 2021

Client: American AgCredit

Salesforce Developer / Business Analyst

Develop and maintain Salesforce applications using Apex, Visualforce, and Lightning Components on Financial Service Cloud.

Implement custom solutions using Salesforce features such as Workflow, Process Builder, and Flow.

Collaborate with cross-functional teams to design and implement custom solutions for business needs.

Ensure that system enhancements are tested thoroughly before deployment to prevent defects and ensure alignment with business needs.

First Tech Federal Credit Union, Mountain View May 2014 – Aug 2018

Salesforce Developer

Working with Terrifina partner rolled out DSP (Digital Sale Platform) and MRM application

Identify areas for process improvement within financial and operational workflows and make recommendations tailored to the credit union environment.

Built all Web forms in Firsttechfed.com route to Salesforce

Managed API integrations and web services.

Worked with Novigo Solutions in India to build Firsttechfed.com using Salesforce Site.com CMS

Developed workflows and triggers.

Met with customer operations managers to identify issues and areas of potential improvement.

Supported business needs with technical design documentation.

CRC Health Group, Cupertino

Salesforce Support Jan 2011 – April 2014

Resolved internal cases from end users related to S-Controls, Apex triggers, Visualforce pages, Workflow rules, Validation rules, Escalation Rules, Approval Processes, Reports, Dashboards, Sharing Rules, Roles, Profiles, data loads

Integrated SF with Outlook, Jira, Bugzilla

Managing Data Quality – Using Demand Tool for data cleanser, de-dupe

Migrated Data from Qualifacts to Salesforce

Create Visualforce pages per business requests

Work directly with businesses and implement the needs into Salesforce

Barracuda Network Nov 2009 – Dec 2010

Salesforce Administrator

Manage the Salesforce.com CRM application. Responsible for maintaining the functional areas of data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards, and reports. Maintain user roles, security, profiles, workflow rules, etc.

Identify SF.com usage problems and craft technical/communication plans to remedy

Participate in cross-functional teams that address strategic business issues involving CRM and sales operations

MontaVista Software Inc., Santa Clara Oct 2008 – Nov 2009

Applications Administrator

Administrate Salesforce.com.

Create rules and design salesforce.com workflow to meet day-to-day tasks.

Implement S-Control in SFDC

Enhance VisualForce, Apex Triggers in Sandbox.

Run reports/dashboards weekly in SFDC for company easy of use.

Customize/design AppExchange code to meet Company’s project.

Create support tools for Engineers, Sales, Marketing... in SFDC.

Build /Administrate DeskPro to create IT tickets system, create workflows.

Resolve Data QA issues between Siebel – Salesforce.com.

Stanford University (Palo Alto) April 2007 – Oct 2008

System Administrator, Web Application Developer

Develop front-end code in CSS/XHTML, JavaScript, and AJAX.

Develop Silver Light media player Beta 2 (C#).

Built/maintained http://see.stanford.edu ( load test, web test..)

Manage Windows server 2008, IIS7, SQL 2008 (32 – 64 bits)

Create NLB for a network with 2 hosts

SanDisk (Milpitas, CA) Jan 2007 – April 2007

Test Engineer

Responsible for writing test program code for various SanDisk Flash Card, Mp3 Player product types from design documents, systems manuals, and input from other System Design and Firmware Departments.

Responsible for developing white and black box test software using C/C++/VBscript on Windows. Develop test plans. Automate running test process. Execute unit tests, integration tests and regression tests. Fill and track bug reports. Manage and execute the release process using scripts and make files.

DMinsite Inc, Cupertino, CA May 2006 – Dec 2006

System Administrator

Responsible for maintaining the computer systems of a company. Web Server management is a primary responsibility, responsible for installing, maintaining and upgrading servers.

Perform light programming (usually scripting, which involves writing programs to automate

otasks).

Advanced knowledge of Internet Information Services 5.x and 6.0

Responsible for all alerts call 24/7

ELITIGATION SOLUTION INC, Mountain View, CA Sep 2003 – April 2006

Data Administrator

Design, format, and maintain client database for the company.

Handling all database formats such as Concordance, Summation and IPRO. Also responsible for digitizing all clients’ documents such as books and images for ease of use.

Weekly communication of project status to clients.

Making presentations to clients and interacting with upper management.

EDUCATION & TRAINING:

Bachelor of Science, Computer Science, University of California, Davis (June 2003) MontaVista Embedded Linux Certify, MontaVista Software Inc. Santa Clara (June 2009) SiteCore Website Development for .Net Developer Certify, SiteCore (July 01, 2016)

SELF STUDY/DEVELOPMENT:

Blockchain technology in Java

ORGANIZATIONS:

Member of Volunteer Teaching Staff at Tully Library

REFERENCES: Available Upon Request.

Contact this candidate