Business Analyst Team Lead
Resume:
William Warren
Lake Saint Louis MO, 63367
****************@*****.***
Professional Summary
Over 20 years of experience in the IT industry with emphasis on System Support and Construction, Business Analysis, Technical Writing, Project Management, and Quality Assurance
Over 10 years of experience in a Business Analyst role
Over 8 years of experience working in/with teams where software is designed using Agile development methodology
Over 5 years of experience as a Team Lead and Work Load manager in managing system support and maintenance for 12 IT systems, managed work for 10 developers using JIRA, GSEP, TFS, and ClearQuest, generated quality metrics on customer satisfaction and incident turnaround time, provided 24hr on call support
Over 2.5 years of experience as a Technical Writer
Cross department Team Lead for Risk Management using BORIS
Experience working as a liaison between the business stake holders, IT, and the project team
Participation in design reviews and technical documentation with the development & management teams
Expertise in documenting business requirements, design documents & data mapping documents
Experience in developing test plans, defining test scenarios/cases, based upon business & functional requirements
Experience in code development with outside vendors and experience working on COTS (Commercial Off-The-Shelf) products as well as In House designed systems
Expertise in performing integration and system testing, regression, performance, functionality, smoke, & unit testing
Experience in manual and automated testing of applications using HP LoadRunner
Experience in ORACLE, SQL Server, and MySQL database design, construction, and & SQL queries
Designed and coded hundreds of custom reports using SQL, Crystal, IBM Datastage and other reporting tools
Lead several implementations and coordinated with various customers/business partners
Technical Experience
.NET, C, C++, C#, CICS, COBOL, CSS, DB2, GOLD, HP Load Runner, HTML, IBM DataStage, IMS, IXIASOFT CCMS, JAVA, JCL, .JSP, LINQ, Mermaid, MS Access, MS Excel, MS Outlook, MS PowerPoint, MS Word, .NET MVC, NEON, ORACLE, ORACLE DB, ORACLE SQL Developer, PHP, PL/SQL, PRO COBOL, QMF, Seagate Crystal, SharePoint, SLIC, SQL, STRUTS, UNIX, UNIX Scripts, Visio, VISION, VSAM, Winzip, WPF, XML.
RELEVANT SKILLS TRAINING
St. Louis University, St. Louis MO
Boeing MVC .NET Programming Certificate, Graduation January 2016
Washington University CAIT, St. Louis MO
.Net Programming Certificate, Graduation September 2012
EDUCATION
University of Missouri-St. Louis, St. Louis MO
Graduate Certificate, Logistics & Supply Chain Management (LOGOM),
Graduation December 2012
GPA 3.6 on 4.0 scale
Washington University, St. Louis MO
Masters of Information Systems Management (MIM)
Graduation May 2006
GPA 3.79 on 4.0 scale
Central Missouri State University, Warrensburg MO
Bachelors of Science in Business Administration, Computer Information Systems (MS/BA)
Graduation Dec 1999
GPA 3.79 on 4.0 scale
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