Scrum Master Project Management

GERTRUDE MBA

Senior Scrum Master (With Secret Clearance)

Minneapolis, MN 55376 • *********@*****.*** • 240-***-****

PROFESSIONAL SUMMARY

Results-driven Senior Scrum Master and Agile Coach with over 7+ years of practical experience across various domains. Demonstrates a strong track record in implementing Agile methodologies, leading to significant enhancements in team velocity, project delivery times, and customer satisfaction. Expert in coaching teams on Agile principles and best practices, fostering improved collaboration and higher customer satisfaction scores. Well-versed in Scrum, SAFe, Kanban, Scrumban, Cloud services and XP, with proficiency in tools like JIRA, Confluence, Visual Studio, and Microsoft Azure DevOps. Frequently recognized by clients for a profound understanding of Scrum principles and a strategic approach to Agile transformation.

EMPLOYMENT HISTORY

SENIOR SCRUM MASTERNov 2021 - Present

DeloitteMinneapolis, MN

Foster continuous improvement in self-managing teams through servant leadership, monitoring, and actionable coaching to promote team autonomy and growth.

Facilitate all Scrum team events, including daily stand-ups, sprint planning, reviews, and retrospectives, ensuring sessions are productive, collaborative, and appropriately time boxed.

Coach Product Owners in responsibilities such as product roadmap development, backlog prioritization, and stakeholder communication to align with Agile principles.

Identify and remove team impediments while escalating issues to leadership as appropriate to maintain progress and resolve blockers efficiently.

Actively participate in the organization's internal Scrum Master Community of Practice (SOS), sharing best practices and mentoring peers in Agile methodologies.

Develop team members through individualized coaching and by fostering a positive, collaborative, and accountable work environment.

Proactively identify and mitigate risks and dependencies within and across teams, escalating concerns to leadership or Product Owners when necessary.

Maintain and regularly review team metrics and indicators, using data-driven insights to support continuous improvement.

Guide teams in creating and adhering to Team Working Agreements and Definitions of Done, reinforcing shared accountability and quality standards.

Foster a safe and engaging environment to enhance team collaboration, conflict resolution, and accountability, strengthening team partnerships.

Mentor other Scrum Masters, actively promote Agile values and principles, and occasionally facilitate discussions within the Scrum Master Community of Practice.

PROJECT MANAGER/SCRUM MASTERMay 2020 - Oct 2021

CargillMinneapolis, MN

Managed project details for the business and technical teams from beginning to end of all projects, resulting in a significant reduction in cycle time for Epics and user stories.

Worked with internal and external stakeholders, to influence and drive decision making and support organization projects.

Led cross-team initiatives during PI Planning sessions to streamline dependencies and enhance collaboration across multiple Scrum teams, ensuring timely delivery of program-level goals.

Collaborated with product owners to coordinate product delivery and ensure the sprint goals are clear.

Gathered and updated project materials, completed budgeting, forecasting, project documentation, business flows, and lessons learned documents.

Took detailed notes during stakeholder meetings and compiled a report at the end of each sprint.

Served as a bridge between development teams and leadership, ensuring clear communication of project progress, challenges and solutions.

Fostered a collaborative and transparent work environment to promote decision making and problem solving.

SCRUM MASTER SPECIALISTJan 2018 - May 2020

AccentureMinneapolis, MN

Conducted SAFe agile training and integrated regulatory compliance checkpoints into the Agile process generating an audit result of 99% compliance.

Applied modern agile processes, including SAFe, scrum, and Agile, to facilitate rapid, incremental delivery of business value across all engagements.

Analyzed, document business needs, system processed, strong analytical, organizational and decision-making skills.

Scheduled and facilitated Scrum events, including sprint, capacity planning, release planning, stand-ups, retrospectives, sprint review, and backlog grooming, resulting in the establishment of strong adherence to Agile values, with quantifiable improvement in collaboration, transparency, and adaptability.

EDUCATION

BSC. COMPUTER SCIENCES2007

University of YaoundéCameroon

CERTIFICATIONS & LICENCES

SECRET SECURITY CLEARANCE

CERTIFIED SCRUM MASTER (CSM)

AGILE COACH (ICP-ACC)

SAFE PROGRAM CONSULTANT (SPC 6.0)

SAFE AGILIST (SA)

SAFE RELEASE TRAIN ENGINEER (RTE)

SAFE PRODUCT OWNER/PRODUCT MANAGER (PO/PM)

SKILLS & TOOLS

Agile Methodologies (Scrum, SAFe, Kanban, Scrumban, XP).

JIRA, Confluence, Visual Studio, Azure DevOps, ServiceNow, Rally, TFS, Cloud, MIRO, Jenkins, GitHub, Team Foundation Sever (TSF), Mural, Miro, Trello, MS Office Suite (Word, PowerPoint, Publisher, Project and Excel, Teams), Zoom, WebEx, Loom, Slack.

Team Collaboration, Team Management, Facilitation, Leadership, Coaching, Mentoring, Backlog Prioritization, User Stories, SDLC, CI/CD, Change Management, Communication, Conflict Resolution, Problem solving, Excellent Interpersonal and Intercultural Communication, Time Management, Resourcefulness, Adaptability, Collaboration, Ability to work well independently and with a team, Detail Oriented, Strong Organizational Skills

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