Customer Service Data Entry
Resume:
Courtni Williams
Arlington, TX *****
************@*****.***
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and Motivate a team to success. Willing to relocate to: Tarrant County, TX
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Hippo Insurance-Coppell, TX
March 2024 to Present
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
Temp Customer Service Representative
PPAI-Irving, TX
September 2023 to January 2024
• Telemarketing
• Data entry
• 140 calls a day
Customer Care Expert
Moxie Pest Control-Irving, TX
March 2023 to September 2023
• Used salesforce software
• Call center environment
• data entry
• Over 100 inbound and outbound calls a day
• scheduling appointments
• Answering emails, text, and voicemails
Receptionist/Data Entry Clerk
DFW International Airport-Grapevine, TX
September 2022 to February 2023
• Data entry
• Provide assistance to clients
• Used all Microsoft software
• Front desk greeting
• Appointment scheduling
• Knowledge of customer accounts
Sanitation Lead
DFW International Airport-Grapevine, TX
June 2022 to September 2022
• Sanitation team lead
• Supervise and manage employees
• Sanitize airport
• Deep cleaning
Call Center Representative (Temp)
Coaster Company of America-Fort Worth, TX
December 2021 to March 2022
• Used salesforce software
• Customer service
• Data entry
• Answering 50 or more inbound calls
• Placing orders
Customer Service Representative
Copart, Inc-Grand Prairie, TX
March 2021 to December 2021
• Customer service
• Data entry
• Mail processing
• Title processing
• Sorting
• Coping
• Printing
Team Member
Six Flags, Inc.-Arlington, TX
May 2017 to January 2019
Handled cash and credit transactions
Counted cash drawers
Stocked merchandise
Assisted with customer inquiries
Food service
Cooked
Education
College sophomore in Social Work
Lamar University - Beaumont, TX
August 2020 to May 2021
High school diploma
James Bowie High School - Arlington, TX
August 2016 to June 2020
Skills
• Data entry (3 years)
• Phone etiquette (3 years)
• Customer support
• Supervising Experience
• Communication skills
• Computer skills
• Sales
• Telemarketing
• Salesforce
• CRM software
• ERP systems
• 50 wpm typing (4 years)
• All Microsoft software (3 years)
• All Google software (3 years)
• Office management
• Customer service
• QuickBooks
• Office experience
• Home insurance
Certifications and Licenses
Driver's License
Contact this candidate