Customer Service Nursing Assistant
Resume:
Marguerite Nseka
Certified Nursing Assistant
Brooklyn, NY 11224
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EXPERIENCE
Seagate Rehabilitation & Nursing Center, 3015 W 29th street
— Nurse Aide
June 2024 - October 2024
Provided essential care and support to residents, assisting with activities of daily living such as bathing, dressing, grooming, and feeding. Monitored and recorded vital signs, supported patients with mobility needs, and ensured a clean and safe environment by maintaining hygiene and changing linens. Additionally, have communicated effectively with nursing staff to report changes in residents' conditions and offered emotional support and companionship to enhance their overall well-being. Heartshare, 175 metropolitan ave — Direct Support
Professional
Febuary 2023 - June 2023
Provided direct care and support to individuals with developmental disabilities. Assisted with daily living activities, promoting independence and skill development. Implemented support plans and behavior intervention strategies. Documented activities, progress notes, and incident reports. Utilized de-escalation techniques and crisis intervention strategies. Advocated for client rights, ensuring dignity and respect. Dunkin, 153 W 36 st — Cashier
September 2022 - January 2023
Accurately took customer orders and processed transactions with POS systems. Baked croissants and bakery items, ensuring product quality. Maintained a clean, organized work area, adhering to health and safety regulations. Collaborated with team during peak hours for smooth operations. Addressed customer inquiries and resolved complaints promptly. Participated in training sessions to stay updated on menu changes and policies.
Mcdonalds, 35-40 Nostrand Ave — Cashier
June 2020 - November 2020
Operated the cash register, processed transactions accurately, and handled various payment methods. Packed food orders efficiently, ensuring quality SKILLS
Behavior management
Crisis intervention
Medication administration
Daily living assistance
Documentation and reporting
Communication and
interpersonal skills
Team collaboration
Problem-solving
Advocacy
Food preparation
Order taking and cashiering
Baking and food safety
Customer service
Time management
Attention to detail
Cleanliness and sanitation
Cash handling and POS
operations
Food packing and order
accuracy
Drive-thru service
Customer service
and presentation standards. Managed drive-thru operations, providing quick and excellent customer service. Maintained a clean work environment and adhered to health and safety standards. Communicated with kitchen staff for timely and accurate order preparation. Addressed customer inquiries and resolved complaints.Participated in training sessions to stay updated on products and procedures. Contributed to team efforts during peak hours for smooth operation.
EDUCATION
Certified Nurse Aide, 515 Audubon Ave — Certification April 1st, 2024 - April 30th, 2026
Completed CNA training at Isabella Nursing Home with hands-on experience in patient care. Gained skills in vital signs monitoring, daily living assistance, and patient communication. Certified CNA, demonstrating commitment to healthcare and professional development.
CPR/AED certification, 175 metropolitan ave — Certification Febuary 22nd, 2020 - February 22nd 2025
Obtained CPR and AED certification from Heartshare, equipping with essential life-saving skills and the ability to respond to cardiac and respiratory emergencies.
Coney Island Prep High School, 294 Avenue T — Degree August 2018 - June 2022
VOLUNTEER
NYC votes — Phone operator
June 4th, 2024
Provided exceptional support to voters by handling inquiries and recording responses. Communicated vital voting information and left informative voicemails. Sent targeted text messages with support resources. Documented primary languages of non-English-speaking voters for appropriate support.
Counselor in training — CIT
January 2024 - April 2024
Provided homework assistance to support children's academic success. Supported group leaders in managing daily activities and events. Developed strong communication and leadership skills through interactions with children and coordination with staff. Demonstrated adaptability and problem-solving abilities in addressing diverse needs and challenges.
Inspire Young Writers — Group Leader
January 16th, 2024
Facilitated creative writing exercises (poetry, short stories, memoirs) for children in grades 4-8. Assisted with activities and homework, supporting group leaders, and encouraging imaginative thinking and writing skills. Up & Coming — Youth Counselor
September 2022 - March 2023
Provide guidance and support to youth every Saturday during the school year. Assisting in planning and leaing engaging activities and outings, including trips to trampoline parks, fishing, and ice skating. Counsel and assist children with day-to-day challenges, offering solutions and a listening ear.
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