Customer Service Sales Manager

MARCUS J. VAN RIPER

480-***-**** **************@*****.***

***** ***** **** ***** **********, AZ 85255

Enthusiastic sales professional with 30+ top achievement awards and 20+ years of experience building and sustaining solid professional relationships, setting, and achieving challenging goals, and exceeding customer expectations through exceptional customer service. Disciplined self-starter with a track record of creating and growing sales, managing difficult timelines and projects, and building highly effective teams. Possess stellar verbal and written communication, sound judgment, and superior critical thinking skills. Professional Experience

Bay Equity Home Loans Phoenix, AZ

Area Sales Manager March 2023 – Present

● Plan and implement sales strategy by employing expert-level understanding of operational business concepts such as forecasting and internal governance to increase sales efficiency by 30%

● Review P&L utilizing sound commercial acumen to reduce unnecessary expenditures by 25%

● Assign sales territory to Mortgage Consultants by thinking critically and analytically to ensure balanced workloads.

● Meet with key clients to negotiate and close deals while embracing a customer-first mentality which expanded Realtor base by 33%

● Recruit and hire new sales team members while demonstrating zero tolerance for fraud to adhere 100% to industry-specific regulations.

AmeriSave Mortgage Scottsdale, AZ

Vice President of Direct Sales July 2020 – February 2023

• Oversaw the sales and operations of 100+ lending officers while demonstrating a low tolerance for mediocrity to grow the Region by 105%

• Produced sales forecasts and reports by understanding products and customer habits to increase profits by 55%

• Engaged in competitive analysis by thinking strategically to evaluate sector trends and identify strengths and weaknesses, improving operational efficiency.

• Collaborated with marketing department utilizing stellar verbal and written communication to develop effective lead generation.

Loan Depot Mortgage Foothill Ranch, CA

Senior Sales Manager September 2013 – July 2020

• Spearheaded retention and redistribution initiatives for the company as an innovative self-starter to retain 28% of serviced loans.

• Supervised 20+ lending officers while demonstrating excellent leadership and interpersonal skills to decrease turnover by 65%

Core Competencies

• Exceptional customer service, Superior leadership and interpersonal skills, Organized, Efficient, Critical problem-solving skills,

• Team building, Sound commercial acumen, Enthusiastic and self-motivated, professional, strategically prioritize and multi-task, Salesforce. Education/Certifications

• Bachelor of Science in Biology, Arizona State University (1996-1999)

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