Admininstrator, System/Intune

Ky Rowsey Aloha, Oregon *****

503-***-****

*********@*****.***

Systems & Intune Administrator, Technical Support Tier II/III Federal Contract for DOE, DOD, VA, OCHIN, OJCIN, Multnomah Co. Full Time 11/2013 – Present Current w/ BPA (DOE) Surge, O&M, Intune Admin Tech Support, Testing and Documentation: Hired -11/2021 started 1/2022 to Present - Contract Cognosante/Accenture Federal Services MS Intune Admin Technical Support. GS12 equivalent government role. Worked closely with other staff as a lead supporting and assisting other staff and organization within BPA to develop documentation and testing of devices for Microsoft Intune for company-wide cutover from Workspace1 (MDM) system for (BPA) in the Portland HQ office location ending in a Hybrid role with client support also to lead other projects.

Other Duties:

+ Worked with small team to document detailed meeting notes though WebEx in daily and weekly meetings. Collaborated with senior management and D/C-suite executives, ensuring that questions during meetings were both documented and eventually answered / addressed.

+ Ensured that critical discussion notes were emailed to relevant stakeholders after each meeting conclusion along with monthly report data to other staff.

+ Provided solutions to technical challenges with larger team in daily WebEx meetings.

+Intune admin support for inbound MDM team questions, troubleshooting and providing resolutions to issues or escalation if needed.

+ Assisted in carrier based AT&T, T-Mobile, Verizon, or related Droid or ABM issues.

+ Project Meetings; Using MS Vizio with development team to collaborate and create various flowcharts documenting policies, processes, and procedures relating to Intune rollout and creating the required documentation for the project.

+ Small projects: such as updating existing documentation with annotated screenshots / photographs for increased clarity, and ensured documentation is saved to visible SharePoint portals for ease of access. Additionally, assisted with marking needed corrections within existing documentation and pointing out outdated information.

+ Extensive use of Admin tools, Intune, Cherwell, SharePoint, and Sunflower software. As well as support for Microsoft Office 365 products, including Word, Visio, Excel, and Outlook, ARCGIS, Teams, ConcurGOV, and many other apps on the MDM devices.

+ Assisted Litigation Executive clients with BPA iPhone enrollment through use of WebEx video and audio-conferencing software. Utilized WebEx screen-sharing tool to walk clients step-by-step through the mobile device enrollment guide. Documented observed bugs and errors with procedure and drafted necessary updates. Duties/Skills from past Federal/State/County positions over the last 10 years. DOD, VA, DOE, OCHIN, OJCIN, Multnomah Co.

Networking, Vlan support, Laptop/Desktop Support, Switch/Port setup. Remediation and security projects, Carbon black, RDP, TeamViewer, mailmerge. Provide Tier IV Technical Support for Cerner, BitLocker, ServiceNow, Workspace1, Cherwell, PowerShell scripts, SharePoint, AD, SCCM, MS Admin Console, Intune, Entra, Azure console, Cisco software suites, System migrations and device replacement for Cerner project. Scheduling, SSCM, VDI or manual Software Installation, Maas360, SQL, Citrix, McAfee, so many more skills and or duties as needed.

Lead Tech, Migration/Win7 Deploy (Contract)

TMC/Farmers Insurance 8/2013 to 11/08/2013

Technical Support, Imaging, RDP, Scheduling, Tunner App deployment and management. Lotus Notes, SameTme, Web App, DOS Host channel, Customer Service. Contract ended due a global issue that prevented the completion of project. Short term Project -Contract It Tech Roles

Columbia Bank Merger/West Coast Bank -Public Trust req. 7/2013 Technical Support, 3 Week Contract- paid per location completed. Replacing Non-Teller & Teller PC/ Setup and Installation per Branch in the Oregon/Washington area

It Support Roles

Oregon Humane Society(freelance/contract) Public Trust req 5/2013 to 7/2013 Technical Support, Dell Kace 2000 Appliance, System prep, Imagining, Xp, Windows 7, Server 2003, AD, Policies and Procedures, PPT, SQL Queries, General Technical Knowledge, Customer Service, Daily reset of Kitty Cam! we spent alot of time walking the 1

critters, was awesome first job to Oregon!

Exchange Migration Specialist/System Analyst

Freelance/Contract/Subcontract) 8/2012- 3/2013

Company: Grainger/ValCom, Chicago, IL- Tier2: Outlook, Exchange & Migration Issue's, Collaboration Team. Tier1: Window support Operating Systems: XP, Win 7, Windows Server 2008.Online Service Call Resolution, VMware Environment, Remote Console, Carbon Copy, HP OpenView, Altiris, Avaya, Avaya one-X, Back-up/Recovery, Atlas Cell Service, Iron Mountain, Smart Phones, VPN, RSA Secure ID, AD, Lync2010, OCS, Visio 07-2010, Impact 360, Office & Office 365, Symantec Management Suite, System Center Config/ Manger, Share-Point Resolution Database, System Center Services, SLR, OSR and On-Call support. Prior to 2012 -

Commercial Architectural Drafter(freelance/contract/subcontract) 2004- 3/2012 Companies: R-Consulting LLC, - Self-employed Contracts with - International Marble & Granite, Stone USA, Chicago Limestone Manufactures, Chicago LimestoneWorks and Geckler & Assoc, Chicago, IL- stone & structural drawings for many of Chicago's premier buildings, National and International work, including the production of bid/permit/construction/shop drawings, presentation drawings and preliminary zoning documents, stone shop drawings, ADA Registered Architectural Permit- Chicago IL Achievements & Awards

Certification and ADA Registration Architectural Permit - Chicago IL International Scholastic Honor Society Member (Phi Theta Kappa) JWCC Scholastic Certificate (Tutorial & Tutoring) - JWCC Deans List - JWCC

Certification of Excellence - Qcy Tech School

Education

Directions IT Training, Chicago, IL

CompTIA A+ - Expired 2011, CompTIA Net+- Expired 2011, CompTIA Server+ - Expired 2011 MS-Configuring & Troubleshooting Windows 7

Ms-Planning & Administering Windows 2008 Servers

MS-Configuring Windows Server 2008 Active Directory MS-Configuring & Troubleshooting Identity & Access Solutions with Windows Server 2008 Active Directory MS-Configuring & Troubleshooting a Windows Server 2008 Network Infrastructure MS-Configuring & Troubleshooting Windows Server 2008 Active Directory Domain Services Wright College, Chicago City College,

Last Class Attended: Computer Security & Forensic Investigation 2007 John Wood College, Quincy, IL

A.A.S. CADD, Degree in Architectural Design Technologies. 1993 Quincy Technical School, Quincy, IL 1989

Architectural Design & Applications of Manual Drafting Concepts Certification References

Available upon request

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