Technical Support Data Analyst
Resume:
Professional Experience
Tech Service Engineering
Founder of CK Tech Limited July 2024 Web: https://www.cktechlimited.com
CK Tech Limited provides a wide range of IT services and solutions. It specializes in areas like system repair, data mgmt, and server config, aiming to help businesses optimize their tech infrastructure. The company works with clients to address various tech needs, improving efficiency and driving innovation
American Modern
Munchri Feb – 2024 - present/ contractor
Provided high-level technical support for Munich Re employees, addressing and resolving hardware, software, and network issues to minimize downtime.
Maintained accurate records of incidents and solutions, contributing to knowledge base updates and team efficiency.
Collaborated with IT teams to escalate and resolve complex technical issues, ensuring seamless operations and support continuity.
Managed and prioritized multiple support requests using a ticketing system to ensure timely resolution and maintain service-level agreements.
Diagnosed and troubleshot system errors, connectivity problems, and application-related issues through remote support tools.
Computer Technician
Realm Technologies August 2023 – June 2024
Dell, HP and Lenovo Contractor
Diagnosing and troubleshoot any computer and network connectivity problems, ensuring optimal performance and stability.
Image and install software on Windows, and laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support.
Providing technical support and assistance to end-users, resolving various issues via phone, email, or in person.
Conducting computer hardware and software inventory management, ensuring accurate documentation and tracking of assets.
Data Analyst
Procter & Gamble March 2022 - April 2023
HCL Contractor
Modified and maintained updates for requested tickets on snow, contributing to efficient workflow and issue resolution
Use large data sets and Teradata to build statistical analysis models and reports using Enovia
Collaborate with team to interpret data points and draw actionable conclusions
Developed insightful data visualizations and reports to enhance information infrastructure.
Conducted audits to ensure accuracy and liability in data processes and
Efficiently set up PCs for new hires and managed PC trade-ups for 95% of the Branch.
Set up, and use [IBM SPSS] statistical software to track key data points
Cheikhouna Seck
Cincinnati, Ohio *******@*****.***
Education
BS’ Information Technology - December 2021
University of Cincinnati
Relevant Coursework: Data Structure and Algorithms, Database, Application Development, Software Design and Development, Operating Systems, Data Science and Computer Science.
Key Skills
AI
Machine Learning
Microsoft Azure
Oracle
Linux
AWS
Java/ Python/ SQL HTML
Server Config
Networking
Data Analysis
Data management
System Hardware
Certification
Data Base Management 2023
CompTIA 2024
Network Security 2024
Ethics certified 2023
Dell and Lenovo certified 2024
Hardware/Software operation certified 2024
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