Compliance, Operations, Supervisor Manager

OLIVER BREEN

Aurora, CO, ***** 720-***-**** ******.*****@***.*** LinkedIn

PROFESSIONAL SUMMARY

Operations professional with over 7 years of experience in contract compliance, vendor management, and administrative oversight in aviation environments. Demonstrated expertise in coordinating multi-vendor operations, ensuring regulatory compliance, and implementing process improvements while maintaining strong stakeholder relationships.

PROFESSIONAL EXPERIENCE

United Ground Express – Denver, CO

Operations Supervisor (2023 – 2024)

– Manage contract compliance and vendor performance for 900+ personnel across multiple service areas at Denver International Airport, including implementation of performance metrics and KPI tracking

– Coordinate administrative functions related to service agreements and ensure compliance with Federal Aviation Regulations and Sensitive Security Information procedures

– Direct vendor corrections and improvements through data analysis and performance monitoring, resulting in enhanced service delivery and operational efficiency

– Develop and maintain comprehensive metrics reports and documentation systems for contract performance evaluation

Frontier Airlines – Denver, CO

Operations Supervisor (2019 – 2022)

– Evaluated and monitored contract performance for 200+ personnel, implementing process improvements that reduced administrative processing time from 45 days to under 24 hours

– Created and maintained compliance tracking spreadsheets for vendor performance monitoring and operational metrics

– Coordinated cross-departmental initiatives including change management programs and system implementations

– Developed and implemented standard operating procedures for contract personnel onboarding and training

– Served as liaison between contractors, union leadership, and management to ensure contract compliance and resolve operational challenges

Alaska Airlines – Las Vegas, NV

Customer Service Agent Lead Operations Coordinator (2016 – 2019)

– Managed vendor compliance with ASSOP and ACAA regulations, ensuring adherence to aviation safety and security standards

– Coordinated multiple stakeholder groups including Air Traffic Control, pilots, and service crews to optimize operational performance

– Led contract transition management during corporate merger, ensuring continued compliance and service delivery

– Developed and analyzed performance metrics to assess operational efficiency and implement improvements

SKILLS

– Contract Compliance & Administration

– Vendor Performance Management

– Process Improvement & Documentation

– Metric Reporting & Analysis

– Stakeholder Communication

– Emergency Response Coordination

– Microsoft Office Suite (Excel, Word, Teams)

– Aviation Regulations & Safety Standards

EDUCATION

Bucks County Community College

AA, Music Phi Theta Kappa Honor Society (2011)

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