Warehouse Associate Customer Service
Resume:
Wilfredo Alvarez
Orlando, FL *****
************@*****.***
Professional Summary
Experienced & professional team player seeking employment position as a Warehouse Associate Willing to relocate to: Orlando, FL - Volusia County, FL Authorized to work in the US for any employer
Work Experience
Driver
Manheim Central Florida-Orlando, FL
November 2024 to Present
Safely drive and maneuver various types of vehicles (e.g., cars, trucks, heavy equipment) within the auction premises Maintain a high standard of vehicle care and cleanliness during transportation Merchandiser
Shiftsmart-Orlando, FL
September 2024 to Present
Stock & organize shelves for retailers Walmart, Publix & Circle K Proof of work submitting photos of after & before inventory Organize & replenish merchandise inventory, maintenance duties inside/outside of store assigned to, assist customers with queries
Driver
DoorDash, UberEats-Orlando, FL
January 2024 to December 2024
Receive orders for prompt delivery thru app notifications as many orders as possible hourly Plan efficient routes to deliver multiple orders & achieve strong performance ratings Stay in constant communication with dispatching team to quickly respond to order updates Deliver orders promptly & efficiently for customer satisfaction without delay Heavy customer service & knowledgeable of traffic laws Picker/Order Filler
Amazon.com (MCO1)-Orlando, FL
July 2024 to September 2024
Picking and packing stock into remote robotic bins as assigned based on daily orders, counting and recording stock levels
Restocking shelves, tracking and documenting shipment arrival and departure times Monitoring product quality, keeping products properly organized Filling customer orders timeously
Warehouse/Ship Dock Associate
Amazon.com (MCO1) (DMO1)-Orlando, FL
November 2023 to January 2024
Receiving, preparing orders for shipment, order fill per designated assigned routes Warehouse duties as assigned
Warehouse Associate
Amazon.com (MCO3) (MCO1)-Orlando, FL
November 2023 to January 2024
Receive, scan, sort, pick & pack packages based on size and destination of boxes, envelopes and pallets Build, wrap, sort, and transport pallets and packages Staged packages in delivery area for assignment to drivers providing customer service as needed Use carts, dollies, hand trucks, and other gear to move items around Other warehouse duties as necessary
Test Driver/Warehouse
TransCore (via Staffing Now Inc)-Orlando, FL
January 2023 to January 2024
Responsible for safe driving/control of TransCore owned/rented/leased vehicles at all times & testing Florida’s Epass Toll System in the State of FL
Responsible for refueling vehicles
Maintain the safety, security, and control of the vehicle at all times Report all faults experienced during the day’s activity Material Handler in assisting of placing of cable wires, traffic lights & signs to Transcore warehouse Receiver
Macy's, Inc (Florida Mall)-Orlando, FL
July 2022 to December 2022
Unpack merchandise from vendor boxes and remove merchandise from plastic bags and packaging Hang or fold merchandise and place on racks to be taken to the selling floor Process shippable returns, damages and abandoned in store pickup order utilizing an RF scanner & printer During peak times, conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer Monitor alerts to ensure Ready On Time completion of Buy Online Pickup In-Store (BOPS) orders Participate in stockroom maintenance, organization, and housekeeping Assist in replenishment of stock onto the sales floor Assist in inventory process and markdown process
Sortation Associate
Amazon.com-Sunrise, FL
June 2020 to June 2022
Load/Unload packages based on size and destination of boxes, envelopes and pallets Stow packages/envelopes according to zip code destination then staging for driver pick-up to delivery Pick stowed bags utilizing a handheld scanner & placement on dollies according to drivers assigned zip codes delivery areas
Operate carts, dollies, hand trucks and other moving equipment to move large quantities of merchandise to staging areas
Sortation Associate
Amazon.com-Orlando, FL
September 2017 to March 2020
Same as Sunrise description
Cashier Assistant
Whole Foods Market-Fort Lauderdale, FL
December 2016 to March 2017
Provided excellent customer service and address needs of customers in a timely and effective manner Provided courteous customer service; greet each customer with friendly eye contact and individually thank them for their business
Carefully bagged groceries and offer carry out service, retrieved, organized, and cleaned carts/baskets as needed or directed by leadership
Performed price checks as needed and restock returned/abandoned product in a timely manner, kept department supplies filled and maintained
Check-Out Services Clerk
IKEA-Las Vegas, NV
July 2016 to October 2016
Processed sales transactions accurately and efficiently, maintain basic actions Adhered to inventory control procedures and security policies, reconciled cash drawer while maintaining proper audit trail
Promoted a safe working environment for fellow co-workers, customer and visitors by reporting any safety hazards, concerns or ideas for improvement replenished/restocked supplies as needed Assisted customers in loading merchandise into vehicles and in returning merchandise, retrieved carts from parking areas and ensure that the loading zone remains clear Busser/Food Runner
Corestaff Services-Orlando, FL
April 2015 to April 2016
Assisted the wait staff and bartenders at the Mercedes Benz Lounge/Magic Grill (Amway Arena) Cleaned tables, taking plates, utensils and re-stock, bring drinkware/plates to kitchen, reset tables for next guest services, bring food out to the designated and assist in all other dining room needs Assisted guests with the purchase of drinks and food, cashier at the Citrus Bowl events, heavy customer service and team-player with focus on providing excellent service Receiver Flex Associate
Macys, Inc-Orlando, FL
August 2014 to April 2016
Loaded and unloaded cartons/merchandise, complete all processing and receiving activities in accordance with productivity standards/timelines
Processed merchandise to floor-ready standards and assist the Team Lead with the scanning of shoe bin's, placement of new shoe's on the display bin for sales associates floor-ready processing, assign shoes to bin# using the PDA scanner for shoe expeditor retrieval Processed clearance and markdowns, stock shoe's for floor-ready clearance racks Performed other duties, special projects or assignments assigned, stockroom maintenance, organization and housekeeping
Receiver
Burlington Coat Factory-Orlando, FL
June 2014 to August 2014
truck to move, convey or hoist shipments from shipping & receiving platform to storage/work area, opened boxes, identified items and debag garments, identify errors in garment count and ticketing verified floor readiness of pre-ticketed cartons and move to floor ready staging area and assisted in other functions as needed
Customer Service Representative
Inktel Direct-Tamarac, FL
October 2013 to January 2014
Inbound call center receiving calls from businesses or private individuals shopping on the Walmart.com website by telephone in assisting of timeframe for delivery of items Created tickets for item pick-ups (UPS, SEKO) using the Remedy &Right Now software Explained products, services and prices, answered questions from customers and assisted with entering orders for customers, assisted customers with site to store pick-up and confirming with store associates of item availability, UPS, FEDEX and all other nationwide carriers that Walmart.com is contracted with Extremely heavy call volume 75+ & maintained stats thru Quality Assurances guidelines Externship
Mass Eye Research & Surgical Institute-Cambridge, MA November 2012 to December 2012
Medical Biller (completed 160hrs)
Processed both internal/external sources to establish whether the claim is complete and valid, collections on accts, appointment verifier (Nextgen)Compared data on claim applications & other documents statements within the policy that MERSI has
Thoroughly researched the claims as required & for the protection of the company Education
Certificate Online Course in Florida Food Handler
Premierfoodsafety.com - Orlando, FL
January 2023 to January 2024
Trade School in Medical Coding & Billing
American Career Institute - Cambridge, MA
April 2012 to December 2012
Skills
• Merchandising
• Materials Handling
• Accounts Payable/Receivable
• Retail
• Pallet Jack
• E-commerce
• Pricing
• Accounts payable
• Order Selector/Filler
• Packaging
• Hospitality
• Supervising experience
• Cashier
• E-commerce
• Cash register
• Pricing
• Guest services
• Restaurant experience
• Customer service
• Cash handling
• Heavy lifting
• Freight
• Banking
• Order Picker
• Claims
• Restaurant
• Hospitality
• Sales
• Grocery
• Sales Associate
• Order fulfillment
• Warehouse experience
• General Administrative Procedures
• Communication skills
• Banking
• Logistics
• Time management
• Warehouse
• Time management
• Load & Unload
• Collections
• Busser
• Van driver (Less than 1 year)
• Warehouse distribution
• Insurance
• Call Center
• Microsoft Outlook
• Computer skills
• Inventory Control
• Inventory
• Stock
• Order entry
• Receiver
• Shipping & Receiving
• Customer Service
• Load & unload
• Data Entry
• Appointment Scheduling
• Heavy lifting
• Freight Experience
• Order Entry
• Merchandising
• Accounts receivable
• Medical Biller
• Driving
• RF Scanner
• Retail sales
• Guest Services
• Microsoft Word/Access
Languages
• Spanish - Intermediate
Certifications and Licenses
Pallet Jack Certification
October 2017 to Present
Trained properly thru Amazon.com
Driver's License
Medical Coding Certification
Contact this candidate