Security Guard Service Representative
Resume:
SHARIANA WEST
CUSTOMER S E R V I CE ************@*****.***
Atlanta, GA
ABOUT ME
EDUCATION
EXPERIENCE
Managed large amounts of inbound and outbound calls in a timely manner.
Identified customers’ needs, clarified information, researched every issue and provided solutions.
Fostered sustainable relationships and engaged customers by taking the extra mile.
Eldorado High Scool Las Vegas, NV
Marksman Security
Blackstone Security
Diploma
Security Guard, Las Vegas
Security Guard, Las Vegas
2019
May 2022 - March 2023
Mar 2021- May 2022
EXPERTISE
CERTIFICATION
Nevada Guard Card
Certification
Retail / Apartment Security
2019
Guided callers through troubleshooting, navigating the company site, or using the products or services.
De-escalated situations involving dissatisfied customers, offering patient assistance and support.
Meet personal/team qualitative and quantitative targets. Multitasking skills
Detail Oriented
Customer Satisfaction
Empathetic & Courteous
Communication Skills
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Equipped with great conflict resolution strategies, and an energetic personality. Allied Universal
Security Guard, Las Vegas
May 2020-Dec 2020
Responded efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaged in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed. Utilized software, databases, scripts, and tools appropriately.
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