Business Analyst Senior
Resume:
Mohammed Abdul Razzak
Dublin, Ohio Ph: 331-***-**** **********************@*****.*** LinkedIn
Experienced Senior Business Analyst with 13+ years at Dell Technologies, skilled in data analysis, process optimization, and strategic project management. Proficient in Power BI, Salesforce, and JIRA, with a proven track record of driving operational efficiency and improving business outcomes. Recognized for delivering impactful solutions, fostering team collaboration, and implementing process improvements that resulted in increased sales conversions, team readiness, and client partnerships.
Professional Experience
Senior Business Analyst
Dell Technologies — Oct 2013 to Sep 2024
Leading internal projects to drive business objectives and operational excellence.
Assisting in the planning, execution, and monitoring of business operations projects.
Analyzing and documenting current business processes to identify areas for improvement.
Proposing and implementing solutions to streamline operations and enhance efficiency.
Collaborating with cross-functional teams to ensure successful implementation of process changes.
Collecting, analyzing, and interpreting complex data sets to provide actionable insights.
Developing comprehensive reports and presentations to communicate findings to stakeholders.
Facilitating communication between business units and IT to ensure alignment of technological solutions with business needs.
Presenting findings and recommendations to leadership and project stakeholders.
Conducting end-to-end testing of applications, including functional, regression, integration, and performance testing.
Developing comprehensive test plans and test cases based on business requirements and technical specifications.
Key Achievements:
Spearheaded process improvements that resulted in a 15% increase in sales conversion rates by addressing inefficiencies in the sales funnel.
Developed training materials and programs that improved team readiness and contributed to an 18% year-over-year revenue growth.
Received the 'Employee of the Quarter' award for streamlining the onboarding process for new hires, reducing time-to-productivity by 40%.
Recognized by leadership for delivering a high-impact strategy presentation that secured a new client partnership.
Process Associate
Knoah Solutions — Oct 2011 – Oct 2013
Assisted clients in installing and troubleshooting cash registers, ensuring high customer satisfaction and operational success.
Conducted customer satisfaction surveys, identifying areas for improvement in service delivery.
Trained new team members on installation and troubleshooting procedures, ensuring consistent quality and adherence to company standards.
Collaborated with cross-functional teams, including IT and Sales, to resolve customer issues efficiently.
Graduate Engineer Apprentice
Electronics Corporation of India Limited (ECIL) — Dec 2010 – Sept 2011
Designed schematics and wiring diagrams for UCUF systems and participated in the commissioning and testing of CRCS systems at Kakrapar Atomic Power Station (KAPS).
Conducted troubleshooting and calibration activities for data acquisition systems in nuclear power plant control systems.
Skills and Expertise
Business Process Evaluation & Optimization
Requirements Analysis & Documentation
Project Management & Performance Monitoring
Cross-functional Communication & Reporting
Leadership, Training, and Coaching
Financial Awareness & Resource Allocation
Planning, Organizing & Prioritizing Initiatives
Organizational Awareness & Stakeholder Engagement
Technical Aptitude & Problem-Solving
Tools & Technologies
Power BI – Data Analysis, Dashboards & Reporting
Microsoft Visio, Teams & Suite – Project Modelling & Communication
JIRA - Agile project management
Salesforce SFDC – CRM
IRIS Intelligent Reporting System
ServiceNow - IT Support
Sales Support Tools
Education
Post Graduate Diploma in Business Management
University of Hyderabad May 2023
Bachelor of Engineering in Electronics and Communication
Osmania University March 2010
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