Customer Service Driver's License

JG Jorge Gutierrez

SAN ANTONIO, TX ***** 512-***-****

************@*****.*** Bold Profile

PROFESSIONAL With a proven track record at Act Fast Delivery, I excel in time management and

SUMMARY customer service, ensuring timely and safe deliveries. My clean driving record

and adeptness at navigating complex routes reflect my commitment to

excellence. Skilled in operating various forklifts, I've significantly contributed to

workplace efficiency and inventory accuracy.

SKILLS • Time Management • Customer Service

• Valid Driver's License • Clean Driving Record

WORK HISTORY DRIVER 01/2023 to CURRENT

Act Fast Delivery San Antonio, TX

• Followed all relevant traffic laws and safety regulations.

• Utilized GPS and other navigation tools to plan routes and stay on

schedule.

• Achieved safe driving records by consistently following traffic rules and

regulations.

• Delivered goods and products to customer on time and in excellent

condition.

• Cleaned and maintained vehicle and assessed vehicle for damage after

each shift.

• Maintained professional and friendly demeanor during deliveries to uphold

company reputation.

• Improved customer satisfaction by maintaining punctuality and adhering to

strict delivery schedules.

• Followed proper safety procedures and protocols while loading, unloading

and operating vehicles.

• Developed strong relationships with clients, fostering trust through

professionalism and reliability in transportation services provided.

• Upheld high standards of cleanliness within the vehicle''s interior/exterior

appearance, providing a professional image for the company at all times.

• Demonstrated strong knowledge of geography and local roads for optimal

route selection.

• Completed routine pre- and post-trip inspections to evaluate vehicles and

assess maintenance needs.

• Communicated with customers to provide delivery updates and confirm

delivery locations.

• Coordinated efficient routes to avoid delays and optimize schedules.

• Provided exceptional customer service, addressing concerns and resolving

issues promptly.

• Communicated with dispatchers and other personnel to coordinate

transportation schedules.

• Enhanced vehicle longevity with regular maintenance checks and repairs

as needed.

• Ensured timely deliveries by strictly following routes, using GPS navigation

systems, and staying updated on road conditions.

• Kept detailed mileage and fuel reports to track overall fuel costs.

• Boosted company reputation through excellent driving record free from

accidents or violations over an extended period of time.

• Maintained accurate delivery records, ensuring all packages were

accounted for and delivered to the correct recipients.

• Navigated challenging weather conditions safely while maintaining on-time

delivery performance rates.

• Obtained signatures from customers upon delivery of goods.

• Handled fragile materials carefully, resulting in minimal damage claims

from customers during transit period.

• Increased productivity by assisting in loading/unloading vehicles when

necessary, expediting the delivery process.

• Assisted in warehouse operations when needed, contributing to overall

team efficiency and productivity goals attainment.

• Enhanced team morale by providing support and assistance during peak

delivery periods.

• Adapted quickly to changing weather conditions and traffic patterns to

ensure timely deliveries.

FORKLIFT OPERATOR 06/2019 to 01/2021

Lkjordan Austin, TX

• Safely loaded and unloaded trucks using appropriate forklift attachments,

reducing the risk of accidents or injuries.

• Kept warehouse clean and organized by removing debris and returning

unused pallets to designated areas.

• Improved warehouse efficiency by skillfully operating forklifts to move,

locate, and stack materials.

• Wrapped pallets in plastic wrap and attached merchandise tags to prepare

for shipping.

• Transported goods between warehouse locations according to shipment

and storage needs.

• Operated forklift in compliance with OSHA guidelines and organizational

policies.

• Operated equipment safely and efficiently to prevent damage to items and

avoid injuries.

• Unloaded and stacked materials by raising and lowering lifting devices.

• Maneuvered forklift safely using appropriate load rates and maintaining

clear visibility of work areas.

• Collaborated with team members to complete tasks quickly and increase

overall productivity.

• Demonstrated versatility in operating various types of forklifts, including

sit-down, stand-up, and reach varieties, to accommodate different

warehouse layouts and requirements.

• Coordinated with supervisors to prioritize tasks, ensuring the most urgent

shipments were processed first.

• Minimized product damage through careful maneuvering and transporting

of fragile items.

• Reduced loading times for shipping trucks by efficiently organizing and

staging pallets.

• Assisted in training new employees on safe forklift operation, contributing

to a stronger workforce.

• Communicated with floor managers to determine merchandise placement.

• Enhanced workplace safety by diligently inspecting forklifts before each

shift and reporting any issues promptly.

• Maintained optimal inventory levels with precise forklift operation and

proper storage techniques.

• Ensured timely delivery of products by accurately picking orders from

storage areas.

• Coordinated with other lift truck drivers and production personnel to

process orders efficiently.

• Supported warehouse staff in meeting tight deadlines by prioritizing tasks

based on shipment schedules.

• Maneuvered forklift safely in congested and confined areas using Skill and

Technique.

• Conserved warehouse space through efficient stacking and placement of

materials according to size, weight, and fragility requirements.

• Kept accurate records of materials moved within warehouse to quickly

locate inventory and keep facility operating smoothly.

• Used strapping and bracing techniques combined with proper balancing to

prevent load shifting.

• Inspected equipment for defects and performed repairs or maintenance

tasks.

• Expedited order fulfillment with proficient navigation of narrow aisles during

the picking process without causing damage or delays.

• Prevented stock discrepancies by performing routine inventory checks

using both manual methods and automated systems.

• Enhanced safety on warehouse floor by conducting daily pre-operation

forklift inspections.

• Reduced product damage by adhering to strict handling and lifting

protocols.

• Contributed to warehouse organization by efficiently utilizing storage

spaces and aisles.

• Enhanced customer satisfaction by ensuring that goods were handled with

care, minimizing returns due to damage.

• Improved team coordination, leading to faster loading and unloading times

by effectively communicating with warehouse staff.

• Facilitated collaborative work environment, readily assisting colleagues in

heavy lifting tasks.

• Achieved high levels of product security by following best practices in

cargo handling.

• Streamlined inventory management by accurately logging movements of

goods.

• Increased operational flexibility by obtaining certifications for various types

of forklifts.

• Maintained clean and safe work environment, contributing to reduction in

workplace accidents.

• Supported inventory accuracy, assisting in periodic stock counts and

audits.

• Collaborated with team members to complete large-scale projects

efficiently and effectively.

• Promoted culture of safety, conducting informal peer training on forklift

operation safety standards.

• Enhanced operational efficiency, regularly updating skills through

company-provided training sessions.

• Reduced instances of stock discrepancies, meticulously tracking goods

received against purchase orders.

FORKLIFT OPERATOR 06/2015 to 10/2020

Knaphied Trucking Equipment Austin, TX

Moving truck bodies and setting them on the trucks chassis. Taking inventory,

loading and unloading semi t

EDUCATION GED

Wyndham, Teague, TX

CERTIFICATIONS Forklift certified

Combination welder

LANGUAGES Spanish

Elementary

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