Inside Sales Customer Service

Cody Morgan

***** ****** **** **. * Jacksonville, Fl 32246 -- 904-***-**** – *************@*****.*** PROFESSIONAL SKILLS:

Demonstrated knowledge of HVAC products and

HVAC systems applications

Demonstrated proficiency in business and problem solving skills (including at the consumer level) Inventory Management

Highly self-motivated, goal oriented

Strong communication and interpersonal skills

Demonstrated proficiency in planning, organizing,

and prioritizing

P R O F E S S I O N A L E X P E R I E N C E S :

Knowledge of HVAC Equipment (1-25 tons)

Ability to work well in a team environment

Demonstrated competence in computer usage

Demonstrated competency in consultative,

relationship, listening, and selling skills

Recruit, hire, train and develop the inside sales team with a focus on providing excellent customer service and solid satisfaction

Thigpen Heating and Cooling: Jacksonville, Florida Warehouse manager/Parts and supplies March 2024-May2024

Signed in and out parts and supplies for jobs and truck inventory

Received all inventory into warehouse and computer system

Issued PO’s to supply houses and other vendor locations

Responsible for service truck inventory levels with replenishment if need be

Moved all parts and supplies into designated bin locations

Responsible for pricing material from multiple vendors and checking the products availability Johnstone Supply: Jacksonville, Florida

Sales Service Representative: December 2021 - January 2023

Handled incoming and/ outgoing phone calls

Helped schedule deliveries and pick-up’s to and from contractors offices and worksites

Placed stocked and non-stocked order to vendors

Searched for pricing and availability on OEM and universal parts

Troubleshooting if necessary with technicians

Pulled and staged orders in Will Call area or in deliver location

Managed to provide correct methods to purchased material on eCommerce portal

Worked the counter to provide assistance while personnel enjoyed lunch breaks or short handed Baker Distributing, continued employment with promotion – Jacksonville, FL Sales Center/Store #314 Manager, March 2015 – Sept. 2021 All previously listed Counter Sales Representative duties in addition:

Conducting a professional and courteous manner in all aspects of interaction with contractors, customers and employees. Determine and monitor inventory stock levels and manage merchandising of sales showroom.

Manage inventory to ensure proper turns and minimum loss throughout the year.

Train and manage a workforce including Warehouse, Receiving/Shipping, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales and Inside Sales personnel.

Interact with customers, outside sales people and vendors.

Coordinate Center training and Company/Center events.

Keep up-to-date with technical developments and changes in product lines, monitor competitive threats and discuss proper response and reaction with Regional Manager.

While managing was selected to represent “Bakers Best” for the NE Florida region for the following years: 2015, 2017, 2019 Baker Distributing – Jacksonville, FL

Counter Sales Representative, Aug 2011 – March 2015

Interact with internal and outside sales people, vendors and contractors.

Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.

Complete sales order process for customers with efforts to up-sell associated items.

Responsible for showroom merchandising and re-stocking product.

Assist in resolving customer relations problems with both dealers and end users.

Conduct outgoing customer sales or service calls and resolve customer complaints.

Arrange stock on shelves or racks in sales area and keep merchandise in order.

Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.

Leggett Heating and Air – Jacksonville, FL

Lead HVAC Installer, Feb 2005 – August 2011

Install new construction and residential HVAC duct systems and equipment

Replacement of existing HVAC systems

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