Customer Service Food Safety
Resume:
Contact
**************@*****.***
Objective
Experienced and dedicated food production
and hospitality professional with over 2 years
of experience in food preparation, quality
control, and customer service. Seeking to
leverage my skills in food safety, kitchen
management, guest relations and delivering
exceptional dining experiences and
maintaining high standards of food
production.
Education Background
• Rebbypauls Hairdressing And Beauty
Therapy College - Certificate In Hair
Dressing And Beauty Therapy (2015)
• Amboseli Institute Of Hospitality And
Technology College - Diploma In Food
Production(2008 -2010)
• Kenya Certificate Of Secondary
Education -Grade ( D-PLUS)
Gatura Girls (2007)
Skills
• Food Safety & Hygiene:
Comprehensive knowledge of food
safety regulations, HACCP standards,
and sanitation practices.
• Kitchen Management: Experienced in
managing kitchen operations,
including inventory control, staff
supervision, and food preparation.
• Menu Development: Ability to create
and implement new recipes and menu
items that meet customer
expectations.
• Customer Service: Strong background
in delivering exceptional customer
service in a fast-paced hospitality.
• Team Leadership: Effective leader
with experience in training and
supervising staff, fostering a positive
and productive work environment
FAITH MUMBI MAINA
Professional Experience
Food Production
• Managed daily food production activities, including the preparation, cooking, and packaging of products.
• Developed and implemented new recipes and production techniques to improve efficiency and product quality.
• Managed inventory and placed orders for ingredients, supplies, and equipment, reducing waste and controlling costs.
• Ensured compliance with food safety and sanitation regulations, conducting regular inspections and staff training.
• Worked closely with chefs and kitchen staff to develop new menu items, considering customer preferences and seasonal ingredients.
• Addressed customer feedback and resolved any issues related to food quality or service, maintaining high levels of guest satisfaction.
Hospitality Associate
• Provided exceptional customer service, greeting guests, taking orders, and ensuring a positive dining experience.
• Assisted in setting up and serving during banquets, conferences, and other events, ensuring smooth
operations.
• Maintained cleanliness and organization of dining areas, kitchens, and workspaces in compliance with health regulations.
• Handled guest inquiries and complaints professionally, ensuring prompt resolution and maintaining high levels of satisfaction.
• Collaborated with the front-of-house and back-of-house teams to ensure seamless service and operations.
Certifications and Licenses
• Driving Licence Class BCE
• Community Based First Aid
• Home Science Club Award
References
Available upon request.
Contact this candidate