Customer Service Risk Management
Resume:
Bright Kwadwo Nyantakyi *
BRIGHT KWADWO NYANTAKYI
Tesano, Accra +233-**-**-**-*** +233-**-***-**** ***************@*******.*** PROFESSIONAL SUMMARY
Results-driven professional with diverse expertise in sales, marketing, customer service, accounting, administration, teaching, finance, and operations. Skilled in driving revenue growth, customer relationship building, financial management, and process optimization. Strong communicator and team player with analytical and technical skills, dedicated to delivering exceptional results and supporting organizational success. CORE COMPETENCIES
Sales Book-keeping Marketing Accounting & Financial Teaching Customer Service Account Payable & Receivable Risk management Inventory Management Operations Support Computer Skills: proficient in Microsoft Office, and SPSS. PROFESSIONAL EXPERIENCE
Starlife Insurance Company Limited Bortinor, Ghana SALES EXECUTIVE SEPT 2020 – SEPT 2021
• Maintain accurate records of sales, client interactions, and policy details.
• Provide expert advice on insurance packages and risk management strategies.
• Address client concerns and resolve issues promptly.
• Ensure accurate record-keeping and financial transactions in line with company policies.
• Prepare and submit sales reports, proposals, and other documentation. Ghana Communication Technology University, Tesano, Ghana TEACHING ASSISTANT (NATIONAL SERVICE) Nov 2021 – Nov 2022
• Teaching undergraduate courses in Accounting, Finance and Marketing, operations management, project management and performance management
• Support teachers in planning, delivering, and evaluating lessons.
• Assist with grading, feedback, and record-keeping
• Participate in training and professional development
• Marking quiz and examination scripts at all undergraduate level
• Assist students with learning activities, projects, and assignments MYKB Ventures, Accra
OPERATIONS MANAGER Nov 2022 – NOV 2023
• Audited payment vouchers, receipts, invoices, and shipping documents to ensure accuracy
• Analyze market trends, customer needs, and competitor activity
• Prepared weekly invoicing reports for senior management, supporting strategic decision-making.
• Managing accounts payable and receivables
• Ensure timely delivery of goods and services
Bright Kwadwo Nyantakyi 2
Overstock Computers Limited, Accra
ACCOUNT OFFICER NOV 2023 – 2024
• Managed departmental inventory, including ordering and maintaining supplies such as stationery, office equipment, and event bookings.
• Provided professional, courteous assistance to clients by supporting their administrative needs and ensuring a positive experience.
• Managing accounts payable and receivable transactions
• Reconciled daily sales and deposits
• Generated reports and performed basic accounting tasks
• Analyzing financial data to identify trends and opportunities for cost savings.
• Preparing financial statements, reports and reconciliations Dankeh IT System, Accra
INTERNSHIP IT PERSONNEL Nov 2017 – Sept 2019
• Install, configure, and maintain computer systems, networks, and peripherals
• Assist in troubleshooting hardware and software issues
• Managed cash transactions and handled customer payments
• Provided customer service and addressed queries
• Tracked and recorded daily sales data for laptops and PCs, ensuring accuracy and efficiency.
• Coordinated daily sales logging and reporting processes, ensuring seamless operations. EDUCATION
Ghana Communication Technology University – Accra
Bachelor of Science, Business Administration (Accounting) – First Class Honours 2021 Osei Kyeretwie Senior High School (General Business) – WASSCE CERTIFICATE ACHIEVEMENT/AWARDS
Departmental Award for the Best Graduating Taxation Student JUNE, 2022 Best outstanding House perfect 2016
Tertiary Business Sense Challenge version 3.0 2021 REFERENCE
Rev. Dr. Richard Amponsah
Project Manager and Full-time Lecturer (GCTU)
Contact:020*******
Wisdom Amoo
CEO Dankeh IT System
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