Client Service Associate

GERLVON SIMPSON

***************@*****.*** 346-***-**** Houston TX

Summary

Reliable Youth Volunteer with background contributing to success of productive programs. Expert at building trust among youth and family members. Exercised excellent judgement, problem solving, and leadership skills.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills

Empathy and patience

Conflict resolution

Professionalism and courtesy

Written and verbal communication

Work ethic and integrity

Customer assistance

Time management skills

Experience

NRG Houston, TX

Cashier

01/2025 - Current

Performed opening and closing procedures including counting cash drawers and preparing deposits.

Answered customer questions and provided store information.

Scanned items and checked pricing on cash register for accuracy.

First Baptist Daycare Tyler, TX

Youth Mentor Volunteer

05/2014 - 08/2016

Performed regular check-ins with each participant to assess their mental health status.

Prepared petitions, complaints and subpoenas for abuse cases presented in court.

Built partnerships with related organizations to develop support and gain greater attention for important issues.

Jordan Health Services Tyler, TX

Personal Care Assistant

09/2010 - 03/2013

Administered medication under supervision of a registered nurse or physician.

Participated in recreational activities with clients such as reading books, playing cards or board games.

Maintained detailed records of services performed on clients.

Goody's Family Clothing Tyler, TX

Cashier Team Lead

01/2008 - 10/2009

Performed opening and closing procedures including counting cash drawers and preparing deposits.

Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

Education and Training

Lee College Baytown, TX

Associate of Applied Science in Business Administration

Certification

Parenting

Customer service specialist

Telecommunications technology

Fiber optics

Business Information Management

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