Customer Service First Aid

Beatrice Peprah

Chicago Heights, IL

Phone: 708-***-****

Email: ****************@*****.***

Professional Summary

Dedicated and compassionate individual with experience in customer service and caregiving. Skilled in effective communication, resilience, and providing excellent customer service. Bilingual with First Aid/CPR certification. Currently, pursuing a degree in Nursing.

Experience

Cashier/Customer Service Associate

Cold Stone Creamery

Homewood, IL

March 2023 - August 2023

●Delivered exceptional customer service by greeting customers and addressing their needs.

●Managed customer transactions efficiently and accurately.

●Maintained cleanliness and organization of the store.

Skills

●First Aid/CPR Certified

●Resilience and Adaptability

●Strong Communication Skills

●Customer Service Excellence

●Time Management

●Team Collaboration

Education

Roosevelt University

Bachelor of Science in Nursing

Expected Graduation: May 2028

Chicago, IL

●Enrolled to pursue a degree in Nursing with a focus on the biological aspects of the field.

●Coursework includes Introduction to Psychology, Medical terminology, Developmental Psychology, and Biological Psychology.

Prairie State College

Associate of Arts in Psychology

Graduated: May 2024

Chicago Heights, IL

●Completed foundational courses in psychology, including Abnormal Psychology, Social Psychology, and Research Methods.

Certifications

●First Aid/CPR Certified, [Certification Authority], [Year]

Professional Development

●Attended workshops on mental health awareness and support

●Participated in seminars on effective communication and empathy in caregiving

Volunteer Experience

Community Volunteer

Local Shelter

Chicago Heights, IL

June 2022 - Present

●Assisted in organizing and distributing donations.

●Provided support and companionship to shelter residents.

●Engaged in community outreach programs to raise awareness about mental health.

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