Customer Service Data Analysis
Resume:
JAMES STEWART
SKILLS
• Critical Thinking
• Leadership
• Teamwork and Collaboration
• Communication
• Problem solving
• Time Management
• Adaptability
• Technical Proficiency
LANGUAGES
English: C2
Proficient
Afrikaans: C1
Advanced
Energetic and results-oriented professional with a successful background in logistics and production management, now incorporating data analysis into my skill set. Having completed my Professional Data Analysis Certification, I have developed a strong foundation in data-driven decision-making to complement my extensive experience in optimizing operational workflows. With a proven track record in coordinating efforts, improving efficiencies, and achieving financial goals, I am excited to leverage my diverse skills to support strategic initiatives in various capacities. EXPERIENCE
January 2021 - Current
Owner Jimmy Brews
July 2023 - March 2024
Multi Drop Driver Bidfood UK, London
January 2023 - May 2023
Production Manager Sinter Plant Services
March 2019 - October 2020
Warehousing and Logistics Manager Performance Through Science, Meyersdal, JHB
Started in January 2021, Jimmy Brews has grown into a successful independent business supplying quality coffee to both large institutions and coffee shops alike with the focus on quality customer service and products
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Ensure that all federal, state and local laws are followed in all business activities
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Analyze financial statements and trends to manage cash flow and make business decisions
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Develop marketing strategies for products or services to increase sales and brand awareness
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Evaluate customer satisfaction to improve customer service and product offerings.
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• Pre trip inspections & temperature recordings
• Pick and deliver orders
• Process any returns and/or discrepancies.
• Manage the smooth and efficient manufacturing of goods Divide responsibilities and tasks across the team to make production more efficient
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• Evaluate performances and constantly improve practices
• Conduct regular inspections of machinery, workers and the units
• Approve regular maintenance of work
• Uphold the policies and standards of the company
• Implement improvements to the production process Supervise and evaluate the performance of the production personnel.
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Developed and implemented warehouse and logistics strategies to optimize efficiency and effectiveness
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Planned, organized and managed the overall operations of the warehouse and logistics department
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CONTACT
Edenvale, 1609
*******.*******@*****.***
July 2011 - February 2019
General Assistant Joner Mining Supplies, Vereeniging, Gauteng Implemented and maintained inventory control systems, including cycle counts, stock reconciliation and quality assurance
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Monitored and evaluated the performance of warehouse staff and logistics team members
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Maintained inventory levels by conducting regular stock checks and reordering items as needed
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Received incoming shipments, verify accuracy and organize products on shelves
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Assisted in conducting regular inventory audits to ensure accurate stock levels
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Ensured both inbound and outbound stock is checked against relevant paperwork and report any discrepancies/damage
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• Tracked vehicle maintenance along with refueling Maintained a good and positive relationship with customers and attend site meetings when necessary.
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EDUCATION
2024
Data Analytics
IBM- Coursera
Python For Data Science And AI Development
Coursera
Databases And SQL For Data Science With Python
Coursera
Data Visualization And Dashboards Excel Cognos
Coursera
Hoerskool Drie Riviere
CAREER GOALS
Driven data analyst with a newly acquired expertise in data analytics and a solid background in warehouse and logistics management. I am eager to leverage my analytical skills and industry experience to optimize operations and drive strategy
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