Network Administrator Technical Support
Resume:
Harland Mallari
Granada Hills, CA *****
**************@*****.***
Information Technical Support Specialist and Network Administrator TECHNICAL SUMMARY
• Hardware: Desktops, Servers, Laptops, PDAs, Macintosh, Cell Phones, Avaya Phone System, iPhone, iPad, Android
• Desktop Applications: Microsoft Office Suite, Adobe Suite, PAM, Freedom Financial Software, Equity Edge, Secretariat, Insource and GoSystem Tax Software, Power2Pay, Office for MAC, ProSystem, Wintegrate, TimeMatters, BNA, GoFileRoom, TaxInterest TValue, QuickBooks, Lacerte
• Infrastructure Software: MS Exchange, Norton Ghost, HEAT and TrackIT Ticketing System, WSUS, Symantec Antivirus, Trend, Verizon Wireless Server, BlackBerry Wireless Server, SonicWall Email Security, Hyena, Virtual Server/PC, Checkpoint / Cisco VPN, VMware, Backup Exec, Wireless Network, Altiris, ProSystem, IOS, Android OS, Thomson One, 3d, Bloomberg, Sonic Firewall, GFI, Lacerte. PROFESSIONAL EXPERIENCE
NTTData – Los Angeles, CA
Sr Desktop Support Engineer contract from 5/2024 to end of 9/2024
• Image and Deploy computers using SCCM
• Assist with crowdstrike crises resolution.
• Troubleshoot imaging issues
• Deploy printers
• Diagnosed GPO issues
SKSM - Santa Clarita, CA
Network Administrator \ Account Management - Full time 7/2015 to 8/2023
• Maintain windows server active directory environment. Provide access to shared network resources, printers and database maintenance.
• Install server applications such as ProSystem FX Engagement, Lacerte, QuickBooks and efile cabinet.
• Applied server updates.
• Create user and email account using Exchange server 2010. Created windows image to use for deployment.
• Check daily backups using Veeam.
• Create Windows image for deployment.
• Remote end user support.
• In charge of e-filing returns.
• Assign jobs to accountants.
• Load QuickBooks files as they come in.
• Log in new clients.
• Provide tax return documents to client as requested.
• Setup\maintain UC desktop phone system.
• Administer GFI, Sonic Wall Firewall, Exchange server and Veeam Backup. Morgan Stanley supporting 4 Branches, Beverly Hills, CA Onsite Level 2 support - contract 8/2013 to 7/2015
• Resolve tickets routed to me by level 1 support.
• Travel to all branches I supported every other week or as required. Supported branches include sites in Beverly Hills, Westwood, Santa Monica, Sherman Oaks, Woodland Hills and Westlake.
• Hardware software configuration including re-imaging workstation as required.
• Supported Microsoft office 2010 suite, Thomson One, 3d application, ACT, Bloomberg and Gorilla database applications.
• Worked with Financial advisers to quickly resolved computer issues.
• Setup Bloomberg computer.
• Provided remote support to clients.
• Give clients access to Database.
Nigro Karlin Segal and Feldstein (NKSF), Century City, CA. Sr. Desktop Engineer (Systems Administrator) 04/2008 – 06/2013 Managed a Local Area Network consisting of multiple servers in a Windows 2000 and 2003 Active Directory environment with over 200 workstations, Administration duties include: user and machine account creation, Print Server and associated printers, Network scanners.
• Maintain Altiris server.
• Build a universal image for Windows XP (using Ghost) and Windows 7 (using Imagex) for use on all desktops and laptops.
• Created scripts and jobs to automate software installations / upgrades.
• Create software packages for deployment.
• Maintain Microsoft software updates and maintain licenses.
• Deploy Windows 7 workstations.
• Maintain ProSystem accounting/tax applications. Responsible for updating to latest patches. Create users and give them proper access to the system including online access to release tax returns. Supported any issue related to ProSystem, including printing, access to database etc.
• Backup data to send to clients, restore data received from clients. Built a Test environment for ProSystem in a Virtual environment using VMWare to anticipate issues prior to update to prevent down time and save the company money.
• Maintain other accounting software such as BNA, TaxInterest, SuperForm and TValue. Responsibilities include regular update, application setup and troubleshooting issues.
• Base applications supported: MS Office 2010 Pro Suite, Adobe 10 Standard and Pro and GoFileRoom
• Provided technical support in the Century City, New York and Atlanta Office including Tier 1 work (answer phones), Tier 2 work (Troubleshoot desktop problems) and Tier 3 worked on server application thru vendors.
• Create GPO
• Setup Cell phones: BlackBerry, iPhone and iPad to access corporate emails.
• Setup Mac OS from version 10.6 (Snow Leopard) to 10.8 (Mountain Lion) to access our Citrix server, Access our WIFI, Re-install/Update OS to the latest version and update memory if possible.
• Support VPN users and WIFI Network
• Travel to New York for one week to diagnose network hardware issue. EDUCATION
Implementing and Managing MS Exchange Server 2003
Mastering Computers Inc.
Accredited Certificate in Advanced Windows NT Workshop. United Education Institute, Van Nuys, California
Certificate in Electronics Technology and Microcomputer Repair, Courses include Networking, Hands on Computer Repair, and Low-Level Programming. References are available on request.
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