Sales Manager Customer Service

Armando Sosa Murillo

**** ******** **

Perris CA. 92571

Phone: 951-***-****

E-mail: ***********@*****.***

Employment

ROSS-Specialist 1 (July 2018-Present)

**** ****** ***, ******, **

Innovate and collaborate with peers and team members to solve problems, achieve results, and improve process across the department such as unload, 1st, 2nd, 3rd level sort, UID, release & mark complete.

Train and develop new UID and offload associates in their primary job function.

Oversee all trouble issues with buyer/vendor discrepancies.

Lead associates to solutions to help process merchandise properly.

To ensure that lost, released, or unmarked merchandise is reintroduced into system using DCE.

Manage projects and contribute to committee to coordinate the flow of information.

Took charge of and attached appropriate files to incoming correspondence as to mis-routed or mis-directed merchandise.

Support the blitz by doing lanes audits and making sure all MLP’S were in the correct locations. This effort resulted on high level of accuracy year over year.

Contribute to the success of 5s by keeping up the QRS stations daily.

ROSS-Unit ID (November 2016-July 2018)

3404 Indian Ave, Perris, CA

Buddy trained new associates to their new roles/duties such as Unit ID, unload, 1st, 2nd & 3rd level sort.

Receive and verify merchandise sent by vendor to ensure accurate RDM information.

Consistently met or exceeded company performance requirements.

CYDCORE- MTE Consulting Group (July 2015- October 2016)

8401 Haven Ave, Rancho Cucamonga, CA

Marketing company that generated sales for Verizon FiOS going door to door with the purpose of retrieving lost customers and increasing our market share in the geographic territory to which I was assigned.

Other duties: lead, train, and develop new associates with the purpose of growth in your team and increase company’s revenue.

BMC-Framer (August 2014- July 2015)

1800 Goetz Rd unit B, Perris, CA 92570

Perform and coordinate precise cutting.

Shaping and installation of building materials for construction of residential homes.

Boost Mobile- GO SMART WIRELESS (June 2014- July 2015)

134 W Baseline Ave, Rialto, CA

Sales Manager

Met company revenue.

Track and kept current with inventory.

Created employee schedules.

Trained, developed and lead new associates.

Delivered premium customer service.

Boost Mobile- Los Amaya (March 2010- June 2014)

257 N Mt Vernon, Colton, CA

Sales – Sales Manager

Achieved and exceeded company revenue.

Tracked and keep up with inventory.

Create employee schedules.

Train developed and lead new associates.

Deliver the best customer service

SKILLS

Bilingual (Spanish & English)

Multitasker

Excellent people skills

Computer skills (Microsoft word, excel, outlook, PowerPoint)

RF experience.

EDUCATION

Rialto High School

High School Diploma (2005-2009)

REFERENCES: FURNISHED UPON REQUEST

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