Customer Service Data Entry
Resume:
Deidre Henry
Houston, TX *****
**************@*******.***
OBJECTIVE
Seeking a customer service and/or data entry position that will utilize my acquired skills
SKILLS
●Answer request received by email, mail, fax or phone from clients for information about credit applicants
●Daily articulate ideas and problems
●Performs inquiry into computer system to retrieve requested information
●Transmits information to clients, reads information to client over telephone or send requested information by fax or email
●Compiles and enters credit information into database
●Contact and train clients in access and use of web-based credit report database.
●Assist clients with minor invoicing issues and troubleshooting with web related issues
●Pull credit reports & request updates from other outside credit reporting agencies
●Handles training of new employees to the department
●Performed sales duties
●Work closely with the Credit Manager with day to day activities within the department
●Review all invoices and process for payment
●Investigate history and credit standing of individuals or business establishments applying for credit
●Performed contract renewals and upgrades
●Prospected for new and previous clients
●Soft collections
●Provide quality customer service
●Performed calls to clients/accounts for A/R for collection purposes on past due accounts/member services
●Perform household duties, hygiene assistance, and administer medication to patient
●Register clients for Covid-19 testing and performed quality control duties as well with proper PPE
●Analyze patient records from Legacy System (Centricity/Meditech) and transfer data to Cerner System including Problem List (ICD-10 codes), Allergies, Home Medications, Immunizations and Past Surgical Histories
●Review patient data inside of the new EHR system ensuring critical medical information is migrated with a high degree of accuracy
●Learn and understand clinical workflows in Cerner, the system interface and how clinicians use the EHR to provide patient care
● Data abstraction from several different platforms. Abstraction done from Cattails, Athena, Greenway, Intergy and ReadySet into various Cerner and Epic platforms.
●Worked HelpDesk assisting clients with issues and concerns
EXPERIENCE
April 1999 - June 2018
NACM Gulf States
3200 Wilcrest Dr, Houston, TX 77099, 281-***-****
Products and Services Specialist
Sr. Credit Investigator & Reports Supervisor
July 2018 - April 2020
Debox Healthcare Inc
16000 Park Ten Pl Ste 902
Houston, TX 77084, 713-***-****
Personal Care Attendant
May 2020 - July 2020
ExecuTeam Staffing & Team1 Medical Staffing
2401 Fountainview Dr Ste 800
Houston, TX 77057
Covid Site Testing Coordinator w/ Harris County Health Department
October 2020 – October 2024
ReMedi Health Solutions
440 Louisiana St. Ste 400
Houston, TX 77002
Clinical Data Analyst (Contractor)
EDUCATION
Houston Community College
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