Customer Service Client

BIODUN ESTHER OLUWANIFEMI

Abeokuta Street, Ikeja,Lagos State +234 814-***-****

************@*****.*** LinkedIn :Ayomide Nifemi

SUMMARY

Enthusiastic and motivated Peace and conflict studies graduate with a strong academic background and a

passion for Administrative work .Possessing excellent communication skills, both written and verbal,

coupled with a proactive approach to learning and problem-solving. Eager to apply theoretical knowledge

gained through academic studies to real world challenges in peace and conflict studies.

EDUCATION

BSc (Hons) in Peace and conflict Studies

Federal University Oye Ekiti

Second Class Lower Honours January 2017 – January 2023

National Youth Service Corps (NYSC)

2023 – 2024

Jobberman Soft Skill Training Certification

2023

WORK EXPERIENCE

Client Service Officer Intern April 2023 – April 2024

Odua Investment Company – Dugbe, Ibadan Oyo State (NYSC)

● Assist in maintaining Consistent Communication and information among subsidiaries and the headquarters

● Compile report from all subsidiaries regarding to the well-being of clients and feedbacks which helps in strategic

decision making in the headquarters.

● Help in assessing the needs of subsidiaries and allocate resources to improve customer satisfaction.

● Assists in Coordinating responses to any major issues or crises that may arise among subsidiaries, ensuring effecting

communication and resolutions strategies.

Customer Service Representative Jan 2020 – November 2020

ROFTY Superstore – Agege, Lagos.

• Welcoming Customers, answering questions, and addressing complaints.

● Resolving Customer Complaints efficiently and fairly.

● Staying up to date on products and services in other to provide accurate information.

● Handling sales, returns, exchanges, and refunds with accuracy and

● efficiency.

● Assisting with inventory management, restocking shelves, and minimizing stock outs.

● Selecting and suggesting options suitable for customers needs.

SKILLS

● Customer Service & Empathy ● Problem-Solving ● Good communication skills

Leadership and team Good record keeping skills Creativity and innovative skills

management

INTERESTS

● Nature & Wildlife Conservation ● Women Empowerment ● Fashion

LANGUAGES

● English ● Yoruba ●

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