Customer Service Representative

ELEGBEDE EYITAYO YETUNDE

@ *****************@*****.***

O 081********

, Iyana paja, Lagos Nigeria.

i www.linkedin.com/in/elegbede eyitayo

Professional Summary Skills

A dedicated and ambitious mass communicator having Technical Skills

expertise in customer satisfaction,and cross-functional

Microsoft office ( Word,Excel &

communication,who is seeking an opportunity to utilize

PowerPoint e.t.c)

excellent communication and interpersonal skills for crafting

interactive solutions for critical business challenges. Digital literacy

Communication

Experience

Outcess Solution Ltd ( Multi Choice) Ikeja Lagos,Nigeria. Customer service management

August 2023 - Still date Services System

Customer Service Representative Soft Skills

Provided accurate, valid and complete information by

using the right methods/tools Active listening

Meet personal/customer service team sales targets Time management

and call handling quotas Decision making & Problem solving

Handled customer complaints, provide appropriate

Interests

solutions and alternatives within the time limits; follow

Reading

up to ensure resolution

Communicating with new persons

Kept records of customer interactions, process

customer accounts and file documents Learning new things

Followed communication procedures, guidelines and Reference

policies Available on request -

Take the extra mile to engage customers

Languages

Federal Polytechnic Ilaro, Ogun State Nigeria English

October 2019 - December 2020

Yoruba

Secretary Assistant ( Guidance and Counselling Departments,

(Siwes Experience ).

Performed general clerical functions and record-

keeping (answering phones, mail, copying, faxing,

scanning, etc.) for the purpose of supporting

counselors and administrators.

Managed, scanned, and secured all student records in

the System

Completed forms in accordance with company

procedures.

Set up and maintained paper and electronic filing

systems for records, correspondence, and other

materials.

Sent out mail with all needed information and

attachments.

Ogun State Television Station (Ogtv)

September 2017 - November 2017

Marketer Assistant(Marketing/Advertising Department).

Develop and execute marketing strategies and campaigns

Create compelling content for marketing materials, includ

advertisement.

Monitor and analyze key performance metrics to measure

Education

Federal Polytechnic Ilaro, Ogun State Nigeria

2020-2022

Higher National Diploma (HND) Mass Communication

Federal Polytechnic Ilaro, Ogun State Nigeria

2017-2019

National Diploma (ND)Mass Communication

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