Salesforce Administrator Quality Control

Sonal S Gurav

Salesforce Administrator San Jose, CA *********@*****.*** 408-***-****

LinkedIn Portfolio Trailhead

Education

Northeastern University, Boston, MA April 2024

Master of Science in Information Systems GPA 3.8

Related Courses: Planning & Management, Software Quality Control & Management, User Exp Design & Testing, Data Science Eng

& Methods, Program Structures & Algorithms

Mumbai University, Mumbai, India May 2018

Bachelor of Engineering in Computer Engineering

Related Courses: Operating Systems, Database Management, Cloud Computing, Object Oriented Programming Technical Skills

CRM: Salesforce.com, Configuration, Customization, Sales Cloud, Service Cloud, LWC, Visualforce Languages: Apex, Java

Databases: SOQL, SOSL, SQL, MongoDB, Workbench, Data Loader Web Technologies: HTML, CSS, JavaScript

Tools/Platforms: GIT, JIRA, Salesforce CLI, GearSet Integration: DocuSign, Conga, Documentum

Experience

Accenture Salesforce Administrator June 2019 - August 2022

• Improved data access by 35% by configuring data models to meet business needs using point-and-click customization by creating custom objects, fields, relationships and record types

• Reducing data access issues by 40% by implementing a robust data security model including role hierarchy, permission sets, sharing rules, OWD, and FLS

• Debugged SFDC issues regarding workflows, validation rules, flows, Visualforce pages, classes, triggers, using standard Salesforce functionality and SQL

• Developed an efficient, automated solution Record-Triggered Flows and Scheduled Flows to streamline case routing and notifications, ensuring agents were alerted to high-priority cases and received timely reminders for unresolved issues

• Designed Custom Reports and Dashboards for a different line of business on Standard and Custom objects, saving up 25% manual efforts to filter out the data

Accenture Jr. Salesforce Administrator September 2018 - June 2019

• Managed data of over 75,000 records using Workbench and Data Loader from .csv files and merged duplicate records using merge wizard

• Administered a Salesforce organization with over 9,500 active users, efficiently managing user roles, profiles, and sharing settings to ensure secure and seamless access to Salesforce objects

• Streamlined testing environments for UAT, improving collaboration between Product Managers, QA Engineers and Developers resulting in a 30% reduction in testing cycle times

• Collaborated with business users and developers in requirements grooming while administering and supporting applications, enhancing cross-functional efficiency by 25%

Projects

• X-plorer: Developed set of features within the Amazon app which provides X app like functionality using Figma, Sprint planning conducting user interviews for thorough understanding

• SkyReserve: Airline Management Reservation System is a database system designed to handle various aspects of airline reservations focusing on student benefits and group booking using SQL, SSMS. Data reporting and visualization representation using Tableau

• Data Analysis & Predictive Modeling: Performed in depth Exploratory Data Analysis & Data preprocessing on Wine Dataset, identifying key feature relationships. Achieved a high prediction accuracy of over 93% by training, testing and fine-tuning supervised learning ML algorithms

Certifications

• Salesforce Certified Associate, Salesforce Certified Administrator, Salesforce Platform Developer I

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