Hr Generalist Customer Service
Resume:
Lucia Soto Hoffmann
Vista, California
E-mail: *****************@*****.***
OBJECTIVE: HR Generalist Trilingual (Spanish, French, and English) with More than 25 years of experience working for Warehouse, Manufacturing industries, Outsourcing, Call Centers, Government entities, and Hospitality. SHR Director California / Senior Management HRBP / Talent Attraction/ Leadership & Organizational Development / Change Management / Training and KPIs design / WC laws and management/organizational culture implementation /
SUMMARY
Professional experience as SHRM Generalist
Recruiting Coordinator and Organizational Psychology with MBA,
Trilingual (Spanish, English, and French), multicultural,
25 years of expertise assisting in decision-making, through the execution of strategic actions entrusted by General Management,
national and international agenda, organization of events, high impact presentations and relationships with customers and suppliers.
Carried our following knowledge of HR Laws and regulations for the correct and safe function of the company.
Application and design of strategies for projection, preparation of reports to ensure performance with legislated requirements at the location, contact, and closing of businesses based on available information.
High level of tolerance and diligence to achieving objectives and goals in the short and long term.
Customer service attention, analysis and resolution of conflicts, effective communication, leadership, and ability to work under pressure.
WORK EXPERIENCE
Bandy Ranch Floral Warehouse February 2023-April 2424
Software (Isolve, One Point, ADP, Kronos, Epicor, Trucept, Outlook, Excel)
Directed 280 employees doing payroll in various locations interstate. Grow in more than 70%.
Warehouse, Farms and Interstate employees.
Transnational company.
Oversaw HR Payroll for 3 Family Interstate Companies Ca and Idaho.
Insurance restructuring choosing the best option for the company administrative area FMLA, EPLI, ERC.
WC restructured and saved 90K for the company, Class Action Sue.
Implemented Protocols, Controlled Procedures and Participated on Safety Policies, handbooks, and certifications. Regulate absence.
Benefits participation upgrade more than 70% of the employees in the company,
401k implemented for the employees.
Supervise all Safety implementations protocols and procedures inside of the warehouse. OSHA recognition.
Recruiting Seasonal, full time and Managers positions certify for E-Verify drug test backgrounds, etc.
Termination according to the Law avoiding Law sues.
Certify Training Safety, Sexual Harassment, First Aids, CPR and First Aids, Evacuation Plans, OSHA.
KPIs and training in all areas twice a year, verify yearly Handbooks, Job description,
Organize multitude events.
Implementing a new culture and a new philosophy, preventive not reactive, one of the best places to work.
One Source (Hospitality) August 2022- October 2022
Outsourcing (2 Hotels and Recreational Park)
Software (Kronos, Paylocity, UKG)
HR Generalist implementation of distribution and development of a new company in California. Ready to work for the transition and hiring of three hundred associates in less than a month.
Implementation of hiring procedures and training, as well as payroll (pay Card) and benefits execution for all the associates.
Training and recruiting the team that helped during this transition of operational levels, housekeepers, and park attendants for morning and night positions.
Developed a legal strategic work ethic. Assisted with defining short/long-term HR Initiatives in support of the new business.
Coordinating with the managers for the support of business needs, coaches, and employees to conduct the training and correct approach for the new employees.
Supervise the areas of uniforms, COVID measurements, legal requirements, and conducting the working force regularly for biometrics and attendance situations.
Everest Recruiting Staffing/USA Staffing Association August 2019–August 2022
Recruiter Coordinator (3 WAREHOUSES, 2 Call Centers, and government entities)
Software (People 2.0 Avionte, Peoplehro)
Experienced recruiting and sourcing on behalf of the company. More than the best motivated and inspired direct reports and teams to ensure a positive learning environment and morale by implementing reward and recognition plans resulting in extremely low turnover and a high internal promotion rate.
Resume and application review. Schedule and perform interviews. Collaborate with hiring managers on current and future needs.
Conducts training sessions on various subject areas.
The best relationship with the EEO / harassment investigations for the best resolution
During this time, I hired more than nine hundred employees for Warehousing, Manufacturing, Call Centers, and Health Insurance.
The rotation reached the lower point, and the levels of retention were the best achieved.
Developing employee skills to support business needs counsels and coaches’ employees to have the best strategies to grow.
Cutlery and Fantasy Plastics (San Diego, USA) August 2016–October 2019 Assistant General Manager (Warehouse 700 employees)
Responsible for supporting the strategic activities of the General Management, coordinating its national and international agenda according to priorities, planning to report boards, integrating information for presentations of results, and solving legal and financial aspects in properties abroad. Coordinator of all the domestic services, registration and delivery of confidential correspondence, and organization of itineraries.
Major strengths include analysis, research, and organization. Very detail-oriented, with excellent communication, presentation, and interpersonal skills. Goal-oriented with the ability to learn new concepts quickly. Proficient in handling multiple tasks simultaneously and able to work independently as well as with a team. Highly organized, enthusiastic professional with excellent time management skills.
Achievements:
●I carried out the punctual follow-up to each of the expenses of the independent properties (Electricity, water, property, maintenance, fines, insurance, and general services), implementing and automating controls to guarantee payment compliance on the planned dates.
●I coordinated the organization of international visits (Travel, lodging, food, and transfers), reducing costs by 30% and with great satisfaction from the attendees.
Hoffmann ‘SPA – Beauty (Guadalajara, Jalisco) Sep 2009–Aug 2016
Owner and General Management.
Responsible for developing and implementing market penetration strategies to facilitate a strong customer base.
Oversee day-to-day company operations.
Define and implement operations strategy, structure, and processes.
Manage the quarterly and annual budgeting process and P&L responsibilities. Monitor performance to proactively identify efficiency issues and propose solutions.
Subject matter expert on business development course of action within the Company.
Maintain a good working relationship with all vendors.
Order all inventory, and track to ensure a minimal shrinkage rate.
Support Company President in all aspects, to further grow our footprint within the community.
ACADEMIC BACKGROUND
●Master’s in business administration. Universidad Antonio de Nebrija, Madrid, Spain 2002 – 2003.
●Bachelor’s Degree on Organizacional Psycholigia Instituto Tecnológico de Estudios Superiores de Monterrey. CDMX. 1998 – 2002
●Bachelor's Degree in Law. Universidad Panamericana. Mexico City. 1995 -1997
ADDITIONAL TRAINING
AMPA Congress 2024
Seminars Promoting Mexico, for SMEs. ITESM. Guadalajara, Jalisco. 2004
Business Motivation Seminar, Madrid Chamber. Madrid, Spain. 2003
Diploma "Forming Leadership in Fragile Times". Confederation of Industrial Chambers of the United Mexican States, CONCAMIN. 2002
Seminar on International Contracts. UNIDROIT Rules for Commercial Contracting in North America. 1996
Diploma "Young Entrepreneur: A commitment to your country". Universidad Panamericana. 1996
SKILLS
• Salary Administration• Human Resources• Human Capital Management• Communication Skills• Budgeting• Workforce Development• Excellent Communication skills• Project Case Management• Organizational Development• Managed all aspects• Equities• Budget Development• Manager• Retail Sales Manager• Solicitor• Public Relations Specialist • Salary Administration• Human Resources• Human Capital Management• Communication Skills• Budgeting• Workforce Development• Excellent Communication skills• Project Case Management• Organizational Development• Managed all aspects• Equities• Budget Development• Manager• Retail Sales Manager• Solicitor• Supervise, Directed, Oversaw, Orchestrated transformation, * Accomplished *Implemented facilitated, carried out, Crafted Change Culture * Collaborated, Participate, Acquired proficiency, * Executed, Leverage, Authored.
LANGUAGES
●English 100% Advanced
●Spanish Native
●French 80% Advanced
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