Customer Service Representative

OLOWOLAYEMO ABOSEDE CHRISTIANAH

***-***-******** **********************@*****.*** Ipaja_ Lagos.

CAREER SUMMARY

Dedicated customer service Representative with three year of experience in sales and customer services, specializing in providing solutions for critical electrical infrastructure and power system. Strong communicator with a proven ability to manage orders, quotes, and resolve customer issues effectively. Seeking to leverage technical knowledge and customer services skills to enhance customer satisfaction and drive success in a team- oriented environment.

WORK EXPERIENCE

United Capital Plc, Dugbe, Ibadan June 2024-Nov 2024

Payroll Lender

•Proactively identify the needs of potential customers and offer appropriate financial services and products.

•Build and maintain good relationship with clients.

•Developing business in the public sector.

•Meet targets in asset creation

Sterling Bank Plc, Ibadan August2023

Digital Sales Agent

•Creating new opportunities for growth by identifying new markets and potential customer groups that could benefit from the company’s products or services.

•Working with marketing staff to create sales campaigns board on target markets and products lines.

•Providing customer service to clients by answering question about products or service offered

Nodrote Venture, Ibadan March 2022

Loan Recovery Officer

•locating and contacting debtors to inquire about their payment status

•Negotiating Payoff deadline or payment plans to prevent repeated payment delinquency.

•Responding to questions or complaints from customers.

Ison Xperience International Limited, Ibadan Nov 2021

Call Center Agent

•Manage large amounts of incoming phone calls.

•Provide accurate, valid and complete information by using the right method/tools

•Keep records of customer’s interactions, process customer accounts and file documents.

SKILLS

•Strong communication and interpersonal skills

•Patient and highly attentive

•Ability to maintain confidentiality and adhere to organizational policies

•Digital/Computer skills

•Confidentiality and discretion

•Impeccable attention to details

•Experience in using CRM software

•Amazing emotional intelligence to relate with anyone.

•Time Management

•Fast learner and persuasive skills.

•Independent skills with the ability to work with little or no supervision

EDUCATION

Estate Management (HND)

Federal Polytechnic Ado Ekiti • Ekiti, Nigeria

January 2018– Nov 2019

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