Repair Technician Sales Associate

DHIA JLIDI

860-***-**** ****.******@*****.***

EXPERIENCE

Self-Employed Hartford, CT Hardware Computer Repair Technician September 2019 – Present

Efficiently completed assigned tasks, ensuring alignment with Key Performance Indicators (KPIs) and seeking guidance from senior technicians for complex issues.

Prepared, staged, and performed hardware installations, startups, and shutdowns, including racks, hard drives, and switches, following standardized instructions and safety protocols.

Diagnosed and troubleshot technical issues in network, storage, and server equipment, replacing faulty components with minimal customer disruption.

Conducted decommissions, hardware upgrades, and infrastructure cabling refreshes per company procedures, collaborating with team members as needed.

Processed data-bearing devices for destruction and ensured compliance with data management policies.

Home Depot Wallingford, CT Sales Associate/MET Associate February 2018 – Present

●Supported the execution of operational strategies and collaborated across shifts to ensure smooth task handovers.

●Contributed to a positive team environment by sharing best practices and engaging in regular meetings.

●Monitored security and safety protocols, reporting concerns to management and adhering to training requirements.

●Assisted with inventory management tasks, including monitoring Key Performance Indicators (KPIs) for team performance.

Capital Community College Hartford, CT Computer Tutor May 2021 – August 2021

●Delivered personalized technical support, including diagnostics and troubleshooting, fostering student success in computer science.

●Developed and implemented effective tutoring strategies, promoting understanding and adherence to standard practices.

●Supported students in safely navigating and using hardware and software resources, emphasizing proper security protocols.

EDUCATION

Capital Community College Hartford, CT

Associates of Science: Computer Networking

GPA: 3.30/4.00

SKILLS

●Programming Languages: Python, SQL, C++, Java, Linux

●Software Tools: Microsoft Office, Voice over IP (VOIP) networks and fiber optic cabling infrastructure

●Operating Systems: Linux OS (Fedora); Microsoft Windows

CERTIFICATIONS

●CompTIA Network+ In Progress

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