Administrative Support Customer Relationship

Amarachi Peace Felix-Ugo

Address: Plot *, F Close, Ilupeju Estate, Ijede, Ikorodu, Lagos

Email: **************@*****.***

Phone: 090********

Professional Summary

A dynamic professional with a strong background in teaching, administrative support, and customer relationship management. Adept at leveraging technology and organizational skills to enhance operational efficiency and contribute to organizational success. Seeking to apply expertise in education and administration within a challenging and growth-oriented environment. Education

Postgraduate Diploma in Education (PGDE)National Teachers’ Institute, Kaduna State (2022 – 2023) Bachelor of Science in Computer ScienceMichael Okpara University of Agriculture, Umudike, Abia State

(2010 – 2014) Second Class Honors

Work Experience

Relationship Manager

Dynax Travel and Tours Ltd, Ojota, Lagos State October 2017 – March 2021

Managed client records, ensuring all travel documents were accurate and complete.

Coordinated visa-related processes, resolving client issues promptly.

Organized logistics for tours and ensured seamless customer experiences.

Maintained office operations by overseeing supplies and equipment.

Delivered administrative support, including correspondence, document preparation, and scheduling.

ICT Teacher

High Lead Comprehensive College, Ijede, Ikorodu, Lagos State May 2021 – September 2021

Taught Computer Studies to JSS1-JSS3 and ICT/Data Processing to SS1-SS3 students.

Conducted and supervised WAEC examinations for JSS3 and SS3 classes.

Prepared lesson plans, delivered engaging instruction, and maintained statutory records.

Fostered a collaborative learning environment, promoting academic excellence. Class Teacher (NYSC Program)

Community Secondary School, Trofani, Bayelsa State October 2015 – November 2016

Taught English Language to JSS1 and JSS2 students, preparing them for examinations.

Supervised and conducted WAEC examinations for SS3 students.

Maintained detailed academic and administrative record Computer Operator

Prime Prince Computer Institute, Ikorodu, Lagos State January 2015 – May 2015

Managed day-to-day operations of the computer centre.

Provided training in computer applications to students and professionals.

Supervised and maintained client records and attendance. Intern (Customer Service)

Fidelity Bank Nigeria Plc June 2013 – December 2013

Assisted customers with account openings and issue resolution.

Organized and filed customer documents systematically.

Delivered exceptional service, enhancing customer satisfaction. Certifications & Training

Lagos East Teachers Fellowship (LETF)Course Objective: Mastered 21st-century teaching strategies, including inquiry-based learning.

Skills Acquired: Google Classroom, Slides, Sheets, Render Forest, and more Skills

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Strong organizational and communication abilities

Experienced in customer relationship management

Competent in classroom and examination management

Technologically adept with expertise in ICT tools

References

Available upon request.

Contact this candidate