Data Entry Customer Service

Delmi Tobar

Mississauga, ON L*M *B* 647-***-**** ***********@*******.***

SUMMARY

Energetic individual with strong work ethic and desire to understand customer needs. Determined to apply strong influencing and phone handling skills to achieve company goals and optimal customer satisfaction. Establishes positive rapport and maintains on-going relations to maintain customer loyalty.

SKILLS

Active listening and attentiveness towards customers.

Conflict resolution and quick to reading physical and emotional cues.

Quick thinking decision maker.

Demonstrates open minded, effective, and responsive communication skills.

Continuously aims to achieve weekly / monthly targets and enhances knowledge of new services and products.

Works with diverse team environment.

Bilingual Fluent in Spanish and English

Knowledge of Microsoft Word, Power Point, Excel, Outlook.

Typing Speed 60 words per minute.

EMPLOYMENT HISTORY

Cleaner Hallmark Services Inc 2023-2024

Cashier/Customer Service Beauty Supply, Mississauga, ON

Greeted customers and assisted with inquiries, demonstrated proper use and applications of haircare / beauty products.

Entered and processed customer accounts and previous purchases.

Handled customer concerns and complaints by providing appropriate explanations including alternative solutions to restore / correct applications.

Gathered supplies, colour mixes, shampoos and restorative care products for customers’ orders.

Data Entry Altis, Mississauga, ON 2015-2020

Entered customer and account data alphabetically or in numeric information.

Retained and established ongoing relationships with new and existing customers, maintained discretion of operations by keeping information confidential.

Team Member Tim Horton’s, Mississauga, ON 2010-2015

Welcomed customers, accepted orders in a courteous / friendly manner and operated POS.

Assisted in the preparation of baked foods, fresh juices for retail and catering events.

Cashier/Customer Service Coffee Culture, Mississauga, ON 2009-2010

Provided courteous and efficient service to customers.

Greeted customers and assisted with customer inquiries about in-store products.

Processed consolidation of cash, debit / credit cards, and prepared daily bank deposits.

Data Entry WSIB, Mississauga, ON 2007-2007

Entered information into the database and maintained files in alphabetical order.

Reconciled incoming items against client transactions by tracking and monitoring logs.

Escalated issues as need be, identified counterfeit currency; processed and posted items using in-house software system.

EDUCATION

International Business Studies, National Academy of Health and Business, Mississauga, ON 2012

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