+254-*********/Passport No.: AK0571316 ***************@*****.*** Dedicated Cleaning Supervisor with over 10 years of experience in the hospitality industry, including leadership roles in five-star and four-star hotels. Proficient in developing cleaning schedules, training staff, and ensuring compliance with safety and regulatory standards. Demonstrated ability to increase operational efficiency by 25% through effective team management and resource optimization. HEAD SUPERVISOR (CLEANING DEPARTMENT)

Fairmont The Norfolk Hotel - Kenya

Directed a team of 35 cleaners to ensure guest satisfaction and a 99% cleanliness rating in guest feedback surveys.

Designed and implemented a training manual for housekeeping staff, improving efficiency by 20%.

Reduced inventory waste by 10% through optimized use of cleaning products. Established a new cleaning schedule system that improved team productivity by 25%.

Supervised the deep cleaning of high-traffic areas, ensuring adherence to luxury hotel standards.

CLEANING SUPERVISOR

Four Points by Sheraton

Oversaw cleaning operations for 150 rooms, maintaining a consistent 95% guest satisfaction rate.

Trained 20 new employees annually in equipment handling and cleaning protocols Monitored supply levels and liaised with vendors to ensure cost-effective procurement of cleaning products.

Collaborated with hotel management to improve hygiene protocols, resulting in a 10% reduction in complaints.

Coordinated emergency cleaning tasks during high-occupancy periods, ensuring seamless operations.

Certificate in Computer Packages

All Nations Center

Diploma Cleanliness and Hygiene

The Kenya Polytechnic Institute

High School Diploma

Njumbi High School - Kenya

OBJECTIVE

EXPERIENCE

EDUCATION

Team Leadership: Successfully

managed teams of over 30 cleaning

staff, improving performance by

20%.

Regulatory Compliance: Ensured

adherence to hotel hygiene

standards and safety protocols,

resulting in zero compliance

violations.

Training Expertise: Trained over 50

staff members on cleaning

techniques, chemical handling, and

equipment usage.

Operational Efficiency: Reduced

cleaning time per guest room by

15% by introducing streamlined

processes.

Knowledge of Tools: Proficient in

handling advanced cleaning

equipment and eco-friendly

cleaning products.

Customer Service: Received

positive feedback scores from 90%

of hotel guests regarding

cleanliness standards.

Directed a team of 35 cleaners to

ensure guest satisfaction and a

99% cleanliness rating in guest

feedback surveys.

Driving Certification (E-Class License) – Seniors Driving School (2002) Certificate in Computer Packages – All Nations Centre (2002) Employee of the Year 2023 in leadership level at Fairmont The Norfolk Hotel. Socializing and making new connections

Reading novels to gain new perspectives

Traveling and exploring new cultures

Available Upone Request -

SKILLS

ACHIEVEMENTS & AWARDS

INTERESTS

REFERENCE

80%

60% 60%

80% 80%

60%

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