Customer Service Emergency Department
Resume:
STACY CANTY
Fairlawn, OH *****
***********@*****.*** 813-***-****
CORE COMPETENCIES
Emergency Department Operations Patient Registration Insurance Verification HIPAA Compliance Customer Service Excellence Process Improvement Team Leadership Data Management Medical Terminology Financial Services Training & Development Project Management
PROFESSIONAL EXPERIENCE
Emergency Department Patient Liaison
Summa Health System - Akron, OH
2024 - Present
● Interview patients in fast-paced triage and trauma environments to obtain comprehensive account information
● Guide patients and families through registration processes while explaining insurance policies and benefits
● Perform insurance eligibility verification and discovery activities to optimize billing accuracy
● Generate patient estimates and facilitate payment collection for co-pays, co-insurance, and deductibles
● Connect eligible patients with financial assistance resources and patient advocacy programs
● Maintain strict HIPAA compliance while managing sensitive patient information Phone/Chat Email Account Manager
Capital One - Remote
December 2022 - January 2024
● Managed high-volume customer service interactions through digital channels
● Resolved complex account and billing issues while maintaining exceptional customer satisfaction
● Trained team members on customer service protocols and best practices
● Maintained detailed documentation of all customer interactions in company systems Project Specialist
Huntington National Bank - Remote
May 2019 - December 2022
● Led cross-functional projects while monitoring team performance metrics
● Handled complex banking inquiries regarding titles, insurance, and claims
● Implemented data-driven strategies for portfolio management
● Met time-sensitive deadlines while maintaining quality standards Administrative Manager
Canty's Cars And Repair - Akron, OH
March 2017 - May 2019
● Oversaw daily administrative operations and staff supervision
● Managed recruitment, onboarding, and training of new employees
● Coordinated executive calendars and business operations
● Processed payroll and maintained employee records Unit Clerk - Registration
Akron General Medical Center - Akron, OH
November 2013 - March 2017
● Managed patient registration and medical records in emergency department setting
● Maintained accurate EMR database entries while ensuring HIPAA compliance
● Coordinated patient intake processes and appointment scheduling
● Processed insurance verification and demographic information EDUCATION & CERTIFICATIONS
Associate of Science: Business Management with Finance Stark State College - Canton, OH (2005)
Professional Certifications:
● Real Estate Sales Certificate (2022) - Tampa Real Estate School
● Travel Agent Certification (2021)
● Diversity, Equity, and Inclusion in the Workplace (2020) REFERENCES
Available Upon Request
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