Collection Specialist Team Lead
Resume:
Cherry Rose Tagalog Tacuyo
**********.******@*****.*** or ****************@*****.*** www.linkedin.com/in/cherry-rose-tacuyo
https://ph.jobstreet.com/profile/cherryrose-tacuyo-j51Pl9BLdj Antipolo, Rizal, Philippines
Profile Summary
Experienced professional with a strong background in customer engagement, client support, and account management. Skilled in managing complex projects, analyzing data, and delivering customized solutions to meet customer needs. I value the importance of training to grasp work processes thoroughly. Despite my diverse work experience, I have consistently excelled by quickly adapting to new environments and maintaining a strong desire to learn. I am also willing to accept or transition into a new role where I can leverage my skills to contribute effectively, driving operational success and fostering my personal and professional development.
Professional Experience
Collection Specialist October 2024 – February 2025 Agile Tech Ops (Client: Metro Fire+Security) Makati, Philippines
• Ensuring that cash application is properly allocated and applied to the correct invoices to prevent rework and misapplication.
Team Lead May 2023 – July 2024
VERTIV (In-House) Mandaluyong, Philippines
• Guide and direct my team members while supporting and assisting with their queries.
• Resolve conflicts and handle escalated matters, addressing concerns and directing them to the appropriate processes.
• Coordinate tasks and projects, ensure deadlines and forecasts are met, and foster a positive team environment.
• Organize collaborative huddles to maintain effective communication and represent the team to higher management. Junior Collection Specialist/Acting Team Lead March 2023 - May 2023 VERTIV (In-House) Mandaluyong, Philippines
• Manage the comprehensive collection process for customer invoices (Hybrid: Voice, E-mail), handle disputes, assist with inquiries, and process payments while understanding customer payment patterns, training new team members, and leading and supporting my team in resolving issues and navigating processes. Junior Collection Specialist (Absorption / Probationary Status) September 2022 – March 2023 VERTIV (In-House) Mandaluyong, Philippines
• (Focused Accounts) Handle the complete collection process for customer invoices (Hybrid: Voice, E-mail), including tracking via various portals, analyzing payment patterns, addressing disputes, assisting with inquiries, processing credit card payments securely, and referring accounts to third-party agencies when necessary. Junior Collection Specialist March 2022 – September 2022 John Clements Consultants, Inc. (Client: VERTIV) Makati, Philippines
• (Regional Accounts) Handle the complete collection process for customer invoices (Hybrid: Voice, E-mail), analyze payment patterns, assist with inquiries, address disputes, investigate and resolve issues, process secure credit card payments, and refer accounts to third-party agencies after all collection efforts are exhausted. Customer Service Representative (Financial Account (BDO CREDIT CARD)) October 2021 – January 2022 Inspiro Relia Inc. Quezon City, Philippines
• Assisting inbound calls from cardholders with issues and inquiries and offering promos. Encoder / Graphic Artist October 2020 – September 2021 ASH Letrato Inc. Matalino Branch, Philippines
• Assists customers with encoding different kinds of letters or documents, creating layouts to print out and cut out invitations, flyers, tarpaulins, etc.,
• Assists customers in online applications for DFA (passport), SSS, PhilHealth, and Pag-ibig (membership).
• Conduct basic troubleshoot/fixing of all the machines. Manage own Business November 2019 – October 2020
Franchise small both in Food Industry
• Personally assist customers, serve and prepare their orders. Graphic Artist / Encoder / Cashier / Appointed officer in charge January 2016 – November 2019 ASH Letrato Inc. Alimall Branch, Philippines
• Assists customers with encoding different kinds of letters or documents, creating layouts to print out and cut out invitations, flyers, tarpaulins, etc.,
• Assists customers in online applications for DFA (passport), SSS, PhilHealth, and Pag-ibig (membership).
• Responsible for the day-to-day sales, team performance, and supply inventories.
• Conducts basic troubleshoot/fixing of all the machines. Tele-Verifier (Project based - CMG Department deployed in BDO and RCBC Savings) June 2015 – November 2015 Comprehensive Credit Service Inc. Mandaluyong, Philippines
• Conducts credit investigation on bank car loaners via phones, contact the loaner, and verify employment and bank accounts.
Intern April 2014 – June 2014
PC Green Gilmore, Quezon City, Philippines
• 300 hours internship.
• Assists customers who purchase laptops or personal computers.
• Does reformatting and constructing a computer's system unit from salvaged parts. Computer and Customer Service Representative (All around Crew) May 2010 – June 2011 ITLog Worx P. Tuazon Branch, Quezon City, Philippines
• Assists customers with their orders and who rent computers in the shop.
• Responsible for the day-to-day sales.
• Maintaining the cleanliness of the place.
• Does minor troubleshooting of the computers if needed. Education
Bachelor of Science in Computer Science Major in Programming Eulogio “AMANG” Rodriguez Institute of Science and Technology Year Graduated: 2015
Skills
• Demonstrates a strong capacity to rapidly adjust to new work environments and take on diverse responsibilities, effectively learning new processes and integrating seamlessly into teams.
• Capable of guiding and directing team members, supporting their queries, and resolving conflicts effectively.
• Driven and dedicated to meeting deadlines and targets, while fostering a positive team environment.
• Skilled in breaking down complex concepts into clear, understandable ideas in both written and verbal forms.
• Efficient in discussing projects, articulating work, issues, and challenges, and representing the team to higher management.
• Maintains a professional attitude with peers, co-workers, leaders, and clients consistently.
• Focused and goal-oriented, excelling in managing multiple tasks simultaneously.
• Capable of minor machine troubleshooting and knows how to proceed before escalating issues.
• Fondly patient.
Trainings and Certificates
Shape Shifting Genius
Leader
VERTIV
June 19, 2024
Values Ambassador Award
VERTIV
November 11, 2022
Extra Mile Award
(Individual)
VERTIV
July 15, 2022
Creative Web Design
AC Careers and Events
Training Institute
Corporation (TESDA
Accredited
December 4, 2019
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