Customer Service A

PROFESSIONAL SUMMARY

EDUCATION

SKILLS

Orlando, FL, 32826

******@*****.***

PLÁCIDO BOUZA 786-***-****

Dedicated and highly organized Server with more than 14 years of experience serving in fine-dining restaurants. Committed to enhancing customer satisfaction and loyalty through exceptional service. Adept in beverage preparation and suggestive selling while focused on guest enjoyment and health code standards. Solid team player with a positive demeanor and proven skills. Determined to create a customer for life with professional relationships to increase profitability and drive business results.

Ritz Carlton Key Biscayne 2018-05/2024

Delivered excellent customer service while taking

orders and making accurate changes at a fast pace. Consistently met or exceeded sales targets by

upselling premium products without compromising

guest satisfaction

Maintained accuracy of cash register transactions by accurately counting money and entering data

correctly into the POS system.

Received outstanding feedback from guests regarding friendly attitude and professionalism.

Developed loyal clientele.

Demonstrated ability to handle stress calmly under pressure situations such as busy weekends or

holidays without sacrificing the quality of product delivered or the level of customer service provided. Contribute to a positive work environment through

effective teamwork and communication with

colleagues

Lightkeepers Restaurant Server

Bachelor’s Degree in Economy; Havana,

Cuba

Certifications:

TIPS OSHA

EXPERIENCE

Bilingual: English,

Spanish

Compliance to Health

codes and Food safety

procedures

Strong work ethic

Organization and

Efficiency

Sales skills

Ritz Carlton Key Biscayne 2010-2018

Guided guests through menus while demonstrating thorough knowledge of the food & beverage items on the menu. Skillfully provided professional, friendly engaging service Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Collaborated with kitchen staff to develop creative food pairings that complemented beverages.

Constantly met or exceeded sale targets by upselling premium products without compromising guest satisfaction.

Assisted with staff training, sharing expertise in best customer service practice

Provided excellent knowledge of the variety of wine served at the restaurant.

Cioppino Restaurant (Closed) Server

Attention to detail

Time management

Positive attitude

Easily work under pressure

Adaptable, Flexibility

Teamwork skills

Management of payment

methods Ritz Carlton Key Biscayne 2007-2010

Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Streamlined inventory management

Knowledge of industry trends and introducing new cocktails and techniques to the menus.

Inform customers on drink options, making recommendations based on preferences or dietary restrictions.

Managed and accurately completed accounting at the end of each shift. Assisted with staff training, sharing expertise in bartending techniques. Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests. Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Kept the bar presentable and well-stocked to meet customer needs. Followed alcohol awareness procedures for preventing excessive guest intoxication.

Dune and Cantina Bar Bartender

Ritz Carlton Key Biscayne 2006-2007

Set dining tables according to types of event and service standar. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Provided friendly and attentive service

Restacked buffet and salad bar.

Assisted co-workers whenever possible

Routinely polish glasses and wine cups for the tables Banquet Department Banquet Set-Up

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