Customer Service Team Member

Michelle Gonzales

**** * ****** ***. *****: 414-***-****

Milwaukee, Wisconsin E-mail: ******@*****.***

53221

Goal

To secure a position where I can use skills developed throughout my education and careers to provide extraordinary community care and to be an effective, successful team member.

Professional Experience

Joann Fabrics

Greenfield, WI 53220

September 2021-January 2022

Key holder, cashier

ASSOCIATED BANK

Thiensville, WI 53092

June 2019-October 2020

Title: Teller-provide banking for personal and business customers, to balance, daily, weekly monthly and yearly financial goals.

IKEA

Oak creek WI 53154

March 4, 2018-June 2019

Title: customer service- cashier, set deliveries, load-outs, click and collect orders, load pallets. Work with a small team to open a new store and take on new and more responsibilities

Meijer

Oak creek WI 53154

Nov. 6, 2016-2018

Title: cashier, customer service- Work within company guidelines to solve customer needs.

Michael’s Craft Store

Milwaukee, WI. 53221

May 2016-Feb. 2017

Title: Custom Framing Specialist-Take and fill custom framing orders; Provide customer service and maintain stock on the sales floor; Cashier

Michelle’s Day Care

Wauwatosa, WI. 53226

August 2010-May 2016

Title: owner- Provide a safe and nurturing environment for children; Interview families to ensure a good fit between the family and the daycare; Work closely with parents to ensure consistent care.

St. Joseph’s Hospital

Milwaukee, WI. 53210

May 2005-June 2010

Michelle Jacobson

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Title: Anesthisia Monitor Technichian-Start all pre-operative IV's; Assist the anestheologist with patient care and monitoring; Maintain stock in operating rooms and the stock room; Work on call shifts as needed.

Interfaith Older Adult Programs

Milwaukee, WI 53204

Aug 2000 – Aug 2005

Title: Personal Care Plus Trainer-Interview, hire and train personal care workers to work with elderly patients in their home; Assessed edlery clients home situations; Performed employees yearly reviews; Performed home visits to monitor that personal care workers were completing tasks as needed; Maintained accurate employee records; Coordinated speakers to enhance elder care training programs; United Way campaign leader.

Professional Experience Continued

Once Upon a Child

Wauwatosa, WI. 53226

1998-2000

Title: Store Manager-Manage day to day operations of the store; Interview and hire employees; Shipping and receiving, Price merchandise; Payroll and bank deposits.

YMCA

Wauwatosa, WI. 53226

1995-1998

Title: Aquatics Coordinator-Life guard; Swim instructor; Hire, train and certify swimming instructors and life guards; Employee schedules; Employee evaluations; Implement program for underprivilaged schools to bring in classes to learn water safety and have pool time.

Family Health Plan

Greenfield, WI. 53221

1988-1995

Title: Medical Assistant-Maintain medical records; schedule appointments; Escort patients to exam rooms, take and recorded their vital signs; Give immunizations; Assisted in medical proceedures; Prioritize patient care.

Education

Milwaukee County Technical College

Milwaukee, WI 53233

May 2002-May 2005

Anesthesia Monitor Technician - Associate Degree

Milwaukee Vincent High School-Diploma

Certifications

Medical Assistant Certification 1988

Basic Life Support

Michelle Jacobson

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Volunteer Organizations

Kenya Give Hope

Infinitely More

Katies Crew

References furnished upon request.

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