Scrum Master Continuous Improvement

Josselin ‘Franck’ Kouamou

**** ****** **. *** *** Houston, TX 77054 *********@*****.*** 678-***-**** LinkedIn: in/josselin-franck-kouamou

SUMMARY

Seasoned Scrum Master and Agile Leadership professional with extensive experience in fostering collaborative, high-performance Agile environments across a variety of industries including banking, healthcare, e-commerce, and gaming. Expert in removing impediments, coaching cross-functional teams, and strategically adopting Agile and Lean frameworks to ensure high-quality product delivery. Adept at facilitating Scrum ceremonies, enhancing communication, and driving continuous improvement. Proficient in JIRA, Confluence, Azure DevOps, TFS, and Trello, with a proven track record of improving team productivity, reducing delivery timelines, and ensuring seamless alignment with product vision and business objectives.

EXPERIENCE

Agility Lead / Scrum Master Cognizant Remote

September 2021 - October 2024

●Spearheaded the Agile transformation for Centene's 'Electronic Document Delivery' (EDD) API project using JIRA and Confluence, ensuring compliance with HIPAA guidelines to protect patients' private information. This resulted in a 30% increase in productivity and a 20% reduction in delivery timelines.

●Facilitated all Scrum ceremonies including Sprint Planning, Daily Stand-Ups, Sprint Reviews, and Retrospectives, ensuring clear communication, team engagement, and continuous improvement throughout the project lifecycle.

●Acted as a servant leader to multiple Scrum and Kanban teams, removing impediments and fostering a self-organizing, high-trust environment that promoted team autonomy and ownership of deliverables.

●Conducted regular backlog refinement sessions, working closely with Product Owners to ensure that user stories were well-defined, estimated, and prioritized to maximize business value and team capacity.

●Designed and customized JIRA workflows and Confluence spaces for enhanced project transparency and collaboration, enabling stakeholders to track progress and make informed decisions in real-time.

●Implemented metrics such as burndown charts, velocity, and cumulative flow diagrams to monitor team performance and identify areas for improvement, resulting in a 15% increase in sprint predictability.

●Integrated CI/CD pipelines to enhance product development and delivery efficiency by 20%, ensuring a seamless flow of value to the end user.

Scrum Master Amazon Houston, TX

March 2016 - September 2021

●Led Agile Scrum and Kanban teams in the development of the Amazon Flex solution, facilitating the logistics of package delivery from order placement to final delivery, and contributed to the introduction of programs such as Amazon Prime Now and Amazon Eats.

●Served as Scrum Master using JIRA and Confluence, successfully transitioning from Waterfall to Agile by coaching teams on SAFe principles and Agile best practices, enhancing operational efficiency and team productivity by 40%.

●Facilitated Scrum ceremonies (Sprint Planning, Daily Stand-Ups, Sprint Reviews, Retrospectives) to promote transparency, inspection, and adaptation, leading to a 25% improvement in sprint outcomes and team morale.

●Managed and maintained the product backlog in JIRA, ensuring that it was well-organized, prioritized, and ready for upcoming sprints, resulting in a 20% improvement in sprint planning accuracy.

●Acted as a change agent within the organization, promoting a culture of continuous improvement and Agile mindset, leading to a 50% reduction in time-to-market for key features.

●Introduced and implemented a continuous integration system, tracked via JIRA, reducing integration issues by 60% and improving overall product quality.

●Collaborated with Product Owners and stakeholders to clarify requirements and ensure the delivery of high-value increments, enhancing product alignment with customer needs and business goals.

Scrum Master U.S. Bank Minneapolis, MN

December 2013 - March 2016

●Led a cross-functional Scrum team using Azure DevOps and TFS in enhancing mobile and online banking security for U.S. Bank’s website, iOS, and Android devices. This included features such as biometric authentication, checks processing system, and two-factor authentication, ensuring a secure user experience.

●Facilitated all Agile ceremonies, including Daily Standups, Sprint Planning, Sprint Reviews, and Retrospectives, driving team engagement and fostering a culture of continuous improvement.

●Conducted backlog grooming and sprint planning using TFS, ensuring that user stories were well-defined, estimated, and aligned with the team's capacity and business priorities.

●Acted as a liaison between the development team and stakeholders, managing expectations and ensuring transparency throughout the development process, which enhanced stakeholder satisfaction and project visibility.

●Shielded the team from external distractions and impediments, allowing them to focus on sprint goals and deliver high-quality increments on time.

●Implemented Agile best practices, tools, and coding standards at the team level, leading to a 30% reduction in defects and an overall improvement in code quality.

●Enhanced project status visibility for senior management through Azure DevOps, providing real-time updates on team progress via burndown charts, velocity tracking, and sprint reports.

PROJECTS

Scrum Master (Volunteer) P1 Virtual Civilization Initiative

October 2023 - Present

●Volunteered as a dedicated Scrum Master using Trello for project management, leading the development of an online community game similar to Roblox and Minecraft. Coordinated a multidisciplinary team of game designers, developers, and production staff in a virtual simulation environment.

●Facilitated Scrum ceremonies using Trello boards, ensuring efficient collaboration, transparency, and alignment with project goals, which led to a 20% improvement in player engagement and retention.

●Directed strategic planning sessions and successfully rolled out major game updates, introducing new levels, challenges, and features to enhance user experience.

●Implemented continuous delivery pipelines, monitored via Trello, resulting in a 50% reduction in deployment times and enabling faster, more efficient content delivery.

●Provided mentorship and Agile training to team members, fostering a culture of continuous learning, innovation, and risk-taking, and improving team dynamics and productivity.

EDUCATION

BS in Economics, GPA: 3.67

Kennesaw State University, Kennesaw, GA 2014

CERTIFICATIONS

●Certified Scrum Master (CSM) Scrum Alliance 2013

●Advanced Certified Scrum Master (A-CSM) Scrum Alliance 2018

●Certified Scrum Product Owner (CSPO) Scrum.org 2022

●Project Management Professional (PMP) Project Management Institute 2022

●Certified SAFe 6 Agilist Knowledge Hut 2023

SKILLS

●Agile Methodologies & Scrum Framework: Proficient in Scrum, Kanban, SAFe, and LeSS.

●Project Management Tools: Expert in JIRA, Confluence, Azure DevOps, TFS, and Trello.

●Team Coaching & Mentoring: Skilled in developing high-performing teams, fostering a culture of continuous improvement and self-organization.

●Facilitation of Scrum Ceremonies: Experienced in leading daily stand-ups, sprint planning, reviews, and retrospectives.

●Conflict Resolution & Impediment Removal: Expert in identifying and removing impediments, shielding teams from distractions, and promoting a positive team dynamic.

●Modern Engineering Practices: Advanced knowledge of CI/CD, UTDD, and ATDD for efficient product delivery and early defect detection.

●Effective Communication & Leadership: Strong communicator with a focus on collaboration, stakeholder engagement, and building trust within the team.

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