Project Management Network Operations

EDWARD L. DUROY Senior Network Operations Technician

469-***-**** **.*****@*****.*** 1523 Starpoint Lane Wylie, TX 75098

Motivated, results-driven network operator with extensive experience in technical operations, maintenance, installations, and project management. Proven track record of achieving company goals by implementing strategic policies that maximize effectiveness. Collaborative communicator and leader who continually engages with clients, peers, and busi/2021ness partners to enhance profits. Areas of Expertise include:

Technical Operations

Capture Planning

Vendor Support Management

Business Development

Relationship Building

Project Management

Sales Planning & Marketing

Staff Training & Leadership

Problem Resolution

Experience & Notable Contributions

T-Mobile (contract) 10/2021 to 03/2022

Network Operations Center Technician II

Triage trouble ticket queue, review and resolve all manageable issue between LEC/Field Ops and escalations team

Wal-Mart Co. Lucas,TX. 03/2021 to 09/2021

Maintain inventory, training and safety.

Randstad Technology Carrollton,TX 02/2019 - 12/2020. Data Center Technician. Maintain servers/routers for client. Rack/Stack new equipment including fibers runs. Maintain access and shipping.

SBA Communications Plano, TX 10/2018 – 02/2019

Ops/TDI Technician

Perform Tower Defense Initiative monitor and testing for new build or upgrades to customer site equipment.

Maintain vehicle, expenses and reports for assigned area Texas, Oklahoma and Kansas.

DCOMM Communications Rowlett, TX 01/2018 – 03/2018

Provide new service cable installation for Spectrum service to residential customers. Receive and maintain

inventory, equipment tools and vehicle. Complete100% of customer’s orders in allotted timeframe.

United States Postal Service Plano, TX 09/2017 – 01/2018

Rural Route Carrier receiving, sorting and delivering all mail to customers and businesses. Create holds on

deliverables, Maintaining schedules and vehicle upkeep. Responsible for 100% delivery of daily items.

Ellebellabunny Inc Wylie, TX 2016-Present

Franchise Owner/Operator

Operate and Manage Roasted Nut Franchise DBA Totally Nutz. Prepare and sell products to the public at fairs,

Festivals and corporate events. Coordinate with Health Departments guidelines and policies. Schedule with

Event coordinators and City officials. Maintain training and certifications on all employees.

Maintain accounts and budgets.

Provide training and policy updates.

AT&T MOBILITY Richardson, TX 2011-Present

Network Operations Center Technician

●Manage circuits, equipment, and component testing to ensure proper configuration and operation

●Monitor telecommunication systems performance, identify poor quality lines, circuit utilization

●Reduced capital expenses by $50,000 per year by identifying warranty issues and implementing competitive bidding and quality management

●Coordinate installation dates, delivery, and test new circuits and liaise with outside vendors and order circuits

TERRESTAR NETWORKS Southlake, TX 2009-2010

Network Operations Technician

●Performed system monitoring and reporting for Ericsson, Motorola, Nortel and Lucent technologies as required

●Maintained outage logs and reported service effecting events

●Performed trouble ticket updates and call notifications

ERICSSON RADIO Concord, CA 2008

Field Operations Technician

●Performed quality checks and troubleshooting on T-Mobile UMTS project

●Verified alarms, collected site data, coordinated access and prepared UMTS sites for operational use

●Collected site survey data and uploaded information for RF Engineering

●Executed antenna sweeps and recommended TMA/Diplexer upgrades to repair quality issues and enhance operating systems

ORKIN PEST CONTROL Dallas, TX 2007-2008

Route Manager

●Maintained vehicle and daily inventory

●Provided residential and commercial pest control services for over 240 clients

●Addressed customer concerns and offered door to door service for potential new clients

TELPRO TECHNOLOGIES Dallas, TX 2005-2006

Project Manager

•Trained 22 subordinates on installation, testing, and equipment system turn up while ensuring safety and staying on budget

•Performed spot checks and scorecards for 22 employees’ work to ensure project productivity and OSHA safety standards

•Procured vendors and prepared and submitted competitive bids with T-Mobile and Cingular

•Organized material deliveries, equipment, and manpower efficiently for contracts with telecommunications carriers

AT&T WIRELESS SERVICES Dallas, TX 1994-2005

Tech Support Analyst, (2003-2005)

•Resolved switch and cell site maintenance issues through troubleshooting and replacing faulty equipment

•Resolved field requests for repair to HVAC, tower, lines, antennas, batteries, rectifiers, generators, amplifiers, shelter, landscaping, and pest control

•Scheduled preventative maintenance and logged completion schedules and spreadsheets

•Provided capital project and civil issues support through vendor project bidding and warranty issues

•Negotiated RFP/ RFQ's for long term cost savings by implementing a minimum of three vendor bids per project and keeping cost overruns on bids to 10%. First year saving approximately $180,000

•Saved $180,000 and consistently reduced project costs by implementing a minimum of 3 vendor bids per projects

•Maintained and scheduled FAA tower audits and inspections

•Determined warranty issues and dispatch vendors appropriately for repair

•Managed civil projects for multiple teams in 11 different markets, providing guidelines to vendors and ensuring invoices in a timely manner

•Supported disaster recovery team by notifying vendors for repair of damaged assets, generator tracking, and refueling

RF Technician, (1994-2003)

•Performed drive tests, resolved customer complaints, and evaluated call completion data

•Monitored DS1/DS3 performance and restored TELCO outages

•Managed cell site growth by removing and adding voice channels supporting new site turn ups

•Manage network growth by performing DS1 Span Acceptance to expand 2.5G and 3G equipment systems in over 1200 site locations

•Attend vendor in-house training and certification programs with Ericsson, Alcatel, Comscope, Anritsu line sweeping

•Support special projects as assigned, 882/884 conversion to GSM/UMTS sites, Site rehomes, AMI to B8ZS line conversions, DACS/DSX support in

METROCELL CELLULAR (ACQUIRED BY AT&T) Dallas, TX 1993-1994

Performance Analysis Technician

●Performed data collection and cellular operating system analysis

●computer, RSAT Data collection software, and support from Engineering Department at Ericsson Radio Systems

Education & Training

BS- Electronic Engineering Technology

GRANTHAM UNIVERSITY Expected 2016

AT&T Wireless Training Certifications

Ericsson O&M Lucent Series 1 training Fiber optics Training with Fiber Tower Inc Ericsson TDMA 850 and 1900 Alcatel Microwave 4000/6000/8000/9500 series Emergency Generator Deployment Training Ericsson SKT training for GSM 850 and 1900 Battery Testing Training with Midtronics Marconi Power Plant Training Ericsson UMTS training WLS training with Grayson Wireless Techtronics T-Berd (T1) Testing Inritsu antenna sweep training Andrews cable and connector training Project Management Training Classes GPRS/EDGE training with Ericsson

United States Navy Training

Advanced Communications Advanced Nuclear Weapons Training Advanced Fire Fighting Safety/ Security Advanced Damage Control

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